NAATI CCL Japanese Employment & Workplace Practice Dialogues — Worked Examples

Thank you for coming to the interview. You've applied for the warehouse operator position. First, can you tell me about your experience?

母国で3年間倉庫で働いていました。フォークリフトの運転もしていました。オーストラリアに来てからは清掃の仕事をしていましたが、倉庫の仕事に戻りたいです。

Your forklift experience is a plus. However, do you have an Australian forklift licence? The one from your home country isn't valid here.

まだ取っていません。取得するのにどのくらいかかりますか？費用は？

It's a two-day course costing three to four hundred dollars. If you pass, the licence is valid for five years. Many employers will reimburse the cost.

採用後に取得するオプションはありますか？今すぐ費用を払う余裕がありません。

It depends. You could start as a general warehouse worker without the forklift licence and get trained on the job. Many companies offer in-house forklift training.

それは素晴らしいです。勤務時間と給与について教えてください。

Hours are Monday to Friday, six to two-thirty. The hourly rate is thirty-two dollars, with time-and-a-half for overtime. There's also a shift allowance for early starts.

安全靴や制服は自分で用意する必要がありますか？

Safety boots are at your own expense, but we provide a two-hundred-dollar voucher towards them. The uniform, safety vest, and helmet are all provided by the company. All PPE is issued on your first day.

いつから始められますか？すぐに働けます。

Welcome to the workplace safety induction. Today I'll be explaining the safety procedures for this factory. This is very important, so please listen carefully.

質問があります。英語があまり得意ではないので、安全標識が読めない場合はどうすればいいですか？

All safety signs include colour-coded pictograms. Red means danger, yellow means caution, and green means safe. We also have safety manuals available in your language.

けがをした場合はどうすればいいですか？

Report any injury, no matter how small, to your supervisor immediately. First aid kits are located on every floor. In an emergency, call triple zero first, then notify the manager.

労災保険について教えてください。仕事中にけがをしたら治療費は誰が払いますか？

All employees are covered by workers' compensation insurance. If injured or ill due to work, it covers medical costs, wages during time off, and rehabilitation. Report injuries to your supervisor immediately.

安全でないと感じる作業を断ることはできますか？

Yes. Under Australian WHS law, workers have the right to refuse work they reasonably believe is dangerous. Report it to your supervisor and the safety representative.

ロッカーや休憩室はどこにありますか？

Lockers are next to the entrance — we'll provide a padlock. The break room is on the second floor with a kitchen and vending machines. Morning tea is at ten, lunch at twelve-thirty.

全部理解しました。安全を第一に、しっかり働きます。

Thank you for calling the Fair Work Commission. You're enquiring about unfair dismissal.

はい、先週金曜日に突然解雇されました。理由はパフォーマンスが低いと言われましたが、一度も警告を受けたことがありません。

An unfair dismissal claim has a strict time limit. You must lodge it within twenty-one days of the date of dismissal. What is today's date?

解雇されたのは5日前です。まだ間に合いますか？

Yes, you have plenty of time. Let me confirm a few things. Were you employed at the company for more than six months?

2年間働いていました。フルタイムで週38時間です。

You're eligible to make a claim. A fair process would normally include written notice of performance issues, an opportunity to improve, and an improvement plan. Were any of these provided?

何もありませんでした。金曜日に突然呼ばれて、その場で解雇されました。箱を渡されて30分以内に出て行くように言われました。

No warning, no opportunity to improve, and no proper process. This is a strong case for unfair dismissal. You have twenty-one days from the date of dismissal to lodge the application.

補償金はどのくらい期待できますか？

The maximum is twenty-six weeks' pay, or six months' income. The actual amount depends on factors like your length of service, expected remaining employment, and your efforts to find new work.

すぐに申し立てます。80ドルの価値はあります。不当に扱われたと思っていたので、権利があると知って安心しました。

Thank you for coming in to discuss your return-to-work plan. How is your back injury recovery going?

よくなっていますが、まだ重いものを持ち上げられません。医者は軽い作業なら始められると言っています。

Based on the medical certificate, we'll create a phased return-to-work plan. You'll start with three days a week, four hours a day of light duties, and gradually build back up to your normal hours.

軽作業中の給与はどうなりますか？以前と同じですか？

Workers' compensation insurance covers the difference. For example, if you were previously working full-time five days and are now working three days, the insurance pays the gap. Your income won't decrease.

復帰後に同じポジションに戻れますか？交代要員が入ったと聞きました。

Legally, the employer is obligated to hold the position of an employee on workers' compensation. They must provide the same role or a suitable alternative. Refusing to do so is against the law.

もし雇用主が復帰を妨げようとしたらどうすればいいですか？

Report it to the workers' compensation insurer's case manager. They can negotiate with your employer for suitable duties. Overriding medical advice can be grounds for complaint.

リハビリのための理学療法はカバーされていますか？

Yes, all reasonable treatment recommended by your doctor is covered by workers' compensation. This includes physiotherapy, occupational therapy, and psychological counselling if needed. Prior approval is required, so please check with the insurer.

来週から軽作業で復帰できます。段階的に戻れるのは安心です。

Welcome to the employment support service. We're here to help you find work. Can you tell me about your situation?

半年前にオーストラリアに来た難民です。母国ではタクシー運転手でした。英語は少し話せますが、履歴書の書き方がわかりません。

I can help with that. First, I'll assist you with creating a resume free of charge. Then let's also discuss obtaining an Australian driver's licence. Do you have a licence from your home country?

はい、10年の運転経験があります。でもオーストラリアでは使えないと聞きました。

As a refugee, you can use your home country licence for twelve months. During that time, take driving lessons and sit the Australian test. I can refer you to a free driving program.

タクシーの仕事以外にも何かありますか？選択肢を広げたいです。

Of course. Delivery drivers, warehouse workers, and aged care workers are all in high demand. Your people skills would also be valuable in care work and customer service. There are also work experience programs available.

英語がもっとうまくなる必要があります。仕事をしながら英語を勉強できますか？

Yes, there are evening and weekend English classes. There's also a workplace English program that teaches the language used in specific industries. Both are free.

いつから仕事を始められますか？

Let's finish your resume this week. Next week, you can start applying for jobs. I'll also arrange a mock interview to practise your English and build confidence.

本当にありがとうございます。オーストラリアに来て初めて希望が見えました。

Thank you for making the time. We need to discuss your performance over the past three months.

最近あまりうまくいっていないのは知っています。個人的な問題を抱えていました。離婚の手続き中で、集中するのが難しいんです。

I understand your personal situation and want to support you. However, we also need to address the performance issues. Let's create a plan together that works for both sides.

解雇されるのですか？

No, today isn't about termination — it's about creating an improvement plan together. I'm proposing a six-week performance improvement plan with clear goals and support to help you meet them.

どんなサポートですか？

Weekly mentoring sessions, time management training, and a referral to the Employee Assistance Program — the EAP — which provides free confidential counselling. The EAP can also help with personal issues like divorce.

EAPは無料ですか？会社に内容が共有されることはありますか？

It's completely free and includes six sessions per year. The content of your counselling is strictly confidential and nothing is shared with the company. They don't even report that you've used the service.

6週間後に改善が見られなかったらどうなりますか？

I'll be honest with you. If there's no improvement, the next step would be a formal warning. But let's think positively — with the right support, most employees get through this kind of situation.

EAPに連絡します。個人的な問題を解決できれば、仕事も改善すると思います。チャンスをくれてありがとうございます。

You've lodged a formal complaint about workplace discrimination. Can you describe what's been happening?

育児休暇から3か月前に復帰して以来、重要な会議から外され、昇進候補から除外されました。休暇前はチームリーダーでした。

That's a serious allegation. Unfavourable treatment based on parental leave is prohibited under Australian workplace law. Have you been documenting specific incidents?

はい、日付とメールのやり取りを記録しています。上司が「子持ちの人はコミットメントが低い」と言ったメールもあります。

That email is extremely strong evidence of direct discrimination. We'll proceed with the internal complaint. You're also protected from retaliation under equal opportunity law.

報復が怖いです。苦情を出したことで更に悪くなりませんか？

Retaliation for making a workplace complaint is strictly prohibited by law. If retaliation is suspected, that itself becomes a separate legal issue with additional protections and potential compensation.

どんな結果が期待できますか？

You can seek reinstatement of your original position, compensation for lost income, and damages for distress. The complaint goes to the Equal Opportunity Commission if unresolved internally.

同僚は私の味方をしてくれるかもしれませんが、巻き込みたくないです。

Colleague testimony is valuable but cannot be compelled. They can also give evidence anonymously during the investigation. Written evidence such as emails, meeting minutes, and performance reviews is equally effective.

すべての証拠を整理して提出します。もっと早くこの権利を知っていればよかったです。