NAATI CCL Hindi Employment & Workplace Practice Dialogues — Worked Examples

Thank you for coming to the interview. You've applied for the warehouse operator position. First, can you tell me about your experience?

देश में तीन साल वेयरहाउस। फ़ॉर्कलिफ़्ट भी चलाता था। ऑस्ट्रेलिया आकर क्लीनिंग, लेकिन वेयरहाउस वापस जाना चाहता हूँ।

Your forklift experience is a plus. However, do you have an Australian forklift licence? The one from your home country isn't valid here.

अभी नहीं। कितना समय और ख़र्च?

It's a two-day course costing three to four hundred dollars. If you pass, the licence is valid for five years. Many employers will reimburse the cost.

हायर होने बाद का ऑप्शन? अभी पैसे नहीं।

It depends. You could start as a general warehouse worker without the forklift licence and get trained on the job. Many companies offer in-house forklift training.

बढ़िया। ड्यूटी टाइम और सैलरी?

Hours are Monday to Friday, six to two-thirty. The hourly rate is thirty-two dollars, with time-and-a-half for overtime. There's also a shift allowance for early starts.

सेफ़्टी बूट, यूनिफ़ॉर्म ख़ुद?

Safety boots are at your own expense, but we provide a two-hundred-dollar voucher towards them. The uniform, safety vest, and helmet are all provided by the company. All PPE is issued on your first day.

कब से शुरू? तुरंत कर सकता हूँ।

Welcome to the workplace safety induction. Today I'll be explaining the safety procedures for this factory. This is very important, so please listen carefully.

सवाल है। अंग्रेज़ी कमज़ोर, सेफ़्टी साइन नहीं पढ़ पाता तो?

All safety signs include colour-coded pictograms. Red means danger, yellow means caution, and green means safe. We also have safety manuals available in your language.

चोट लगी तो क्या करूँ?

Report any injury, no matter how small, to your supervisor immediately. First aid kits are located on every floor. In an emergency, call triple zero first, then notify the manager.

वर्कर्स कम्पेंसेशन? काम में चोट — इलाज कौन देगा?

All employees are covered by workers' compensation insurance. If injured or ill due to work, it covers medical costs, wages during time off, and rehabilitation. Report injuries to your supervisor immediately.

अनसेफ़ लगे तो मना कर सकता हूँ?

Yes. Under Australian WHS law, workers have the right to refuse work they reasonably believe is dangerous. Report it to your supervisor and the safety representative.

लॉकर और ब्रेक रूम कहाँ?

Lockers are next to the entrance — we'll provide a padlock. The break room is on the second floor with a kitchen and vending machines. Morning tea is at ten, lunch at twelve-thirty.

सब समझ गया। सेफ़्टी फ़र्स्ट, अच्छे से काम करूँगा。

Thank you for calling the Fair Work Commission. You're enquiring about unfair dismissal.

हाँ, पिछले शुक्रवार अचानक निकाल दिया। कहा परफ़ॉर्मेंस ख़राब, लेकिन कभी वॉर्निंग नहीं मिली。

An unfair dismissal claim has a strict time limit. You must lodge it within twenty-one days of the date of dismissal. What is today's date?

पाँच दिन हुए। अभी टाइम है?

Yes, you have plenty of time. Let me confirm a few things. Were you employed at the company for more than six months?

दो साल। फ़ुल-टाइम अड़तीस घंटे हफ़्ते。

You're eligible to make a claim. A fair process would normally include written notice of performance issues, an opportunity to improve, and an improvement plan. Were any of these provided?

कुछ नहीं। शुक्रवार अचानक बुलाया, मौक़े पर निकाला। बॉक्स देकर तीस मिनट में चले जाओ。

No warning, no opportunity to improve, and no proper process. This is a strong case for unfair dismissal. You have twenty-one days from the date of dismissal to lodge the application.

कितना कम्पेंसेशन मिल सकता है?

The maximum is twenty-six weeks' pay, or six months' income. The actual amount depends on factors like your length of service, expected remaining employment, and your efforts to find new work.

तुरंत अप्लाई करता हूँ। अस्सी डॉलर — वर्थ है। अनफ़ेयर था, अधिकार जानकर राहत。

Thank you for coming in to discuss your return-to-work plan. How is your back injury recovery going?

बेहतर लेकिन भारी नहीं उठा सकता। डॉक्टर ने कहा हल्का काम शुरू कर सकता हूँ。

Based on the medical certificate, we'll create a phased return-to-work plan. You'll start with three days a week, four hours a day of light duties, and gradually build back up to your normal hours.

हल्के काम की सैलरी? पहले जैसी?

Workers' compensation insurance covers the difference. For example, if you were previously working full-time five days and are now working three days, the insurance pays the gap. Your income won't decrease.

वापस आने पर वही पोज़िशन? सुना रिप्लेसमेंट आ गया。

Legally, the employer is obligated to hold the position of an employee on workers' compensation. They must provide the same role or a suitable alternative. Refusing to do so is against the law.

एम्प्लॉयर रोके तो?

Report it to the workers' compensation insurer's case manager. They can negotiate with your employer for suitable duties. Overriding medical advice can be grounds for complaint.

फ़िज़ियोथेरेपी कवर?

Yes, all reasonable treatment recommended by your doctor is covered by workers' compensation. This includes physiotherapy, occupational therapy, and psychological counselling if needed. Prior approval is required, so please check with the insurer.

अगले हफ़्ते से हल्का काम। धीरे-धीरे लौटना अच्छा।

Welcome to the employment support service. We're here to help you find work. Can you tell me about your situation?

छह महीने पहले रिफ़्यूजी के रूप में आया। देश में टैक्सी ड्राइवर। थोड़ा अंग्रेज़ी, रिज़्यूमे नहीं बना पाता。

I can help with that. First, I'll assist you with creating a resume free of charge. Then let's also discuss obtaining an Australian driver's licence. Do you have a licence from your home country?

हाँ, दस साल का अनुभव। लेकिन सुना ऑस्ट्रेलिया में नहीं चलता。

As a refugee, you can use your home country licence for twelve months. During that time, take driving lessons and sit the Australian test. I can refer you to a free driving program.

टैक्सी के अलावा? और ऑप्शन चाहिए。

Of course. Delivery drivers, warehouse workers, and aged care workers are all in high demand. Your people skills would also be valuable in care work and customer service. There are also work experience programs available.

अंग्रेज़ी और अच्छी करनी है। काम करते हुए पढ़ सकता हूँ?

Yes, there are evening and weekend English classes. There's also a workplace English program that teaches the language used in specific industries. Both are free.

कब से काम शुरू?

Let's finish your resume this week. Next week, you can start applying for jobs. I'll also arrange a mock interview to practise your English and build confidence.

बहुत शुक्रिया। ऑस्ट्रेलिया आने के बाद पहली बार उम्मीद दिखी。

Thank you for making the time. We need to discuss your performance over the past three months.

पता है हाल में ठीक नहीं रहा। पर्सनल इश्यूज़ — डाइवोर्स प्रोसेस, ध्यान लगाना मुश्किल。

I understand your personal situation and want to support you. However, we also need to address the performance issues. Let's create a plan together that works for both sides.

निकालेंगे?

No, today isn't about termination — it's about creating an improvement plan together. I'm proposing a six-week performance improvement plan with clear goals and support to help you meet them.

कैसा सपोर्ट?

Weekly mentoring sessions, time management training, and a referral to the Employee Assistance Program — the EAP — which provides free confidential counselling. The EAP can also help with personal issues like divorce.

EAP मुफ़्त? कंपनी को बताया जाएगा?

It's completely free and includes six sessions per year. The content of your counselling is strictly confidential and nothing is shared with the company. They don't even report that you've used the service.

छह हफ़्ते बाद सुधार नहीं?

I'll be honest with you. If there's no improvement, the next step would be a formal warning. But let's think positively — with the right support, most employees get through this kind of situation.

EAP कॉन्टैक्ट करूँगा। पर्सनल ठीक हो तो काम भी। मौक़ा देने का शुक्रिया。

You've lodged a formal complaint about workplace discrimination. Can you describe what's been happening?

मैटरनिटी लीव से तीन महीने पहले लौटी, तब से इम्पोर्टेंट मीटिंग और प्रमोशन से बाहर। छुट्टी से पहले टीम लीडर थी।

That's a serious allegation. Unfavourable treatment based on parental leave is prohibited under Australian workplace law. Have you been documenting specific incidents?

हाँ — तारीख़, ईमेल। मैनेजर ने ईमेल में लिखा 'बच्चे वाले कमिटेड नहीं होते'。

That email is extremely strong evidence of direct discrimination. We'll proceed with the internal complaint. You're also protected from retaliation under equal opportunity law.

बदले की डर। शिकायत से और ख़राब तो नहीं?

Retaliation for making a workplace complaint is strictly prohibited by law. If retaliation is suspected, that itself becomes a separate legal issue with additional protections and potential compensation.

क्या नतीजा?

You can seek reinstatement of your original position, compensation for lost income, and damages for distress. The complaint goes to the Equal Opportunity Commission if unresolved internally.

सहकर्मी सपोर्ट कर सकते हैं लेकिन उन्हें शामिल नहीं करना चाहता。

Colleague testimony is valuable but cannot be compelled. They can also give evidence anonymously during the investigation. Written evidence such as emails, meeting minutes, and performance reviews is equally effective.

सभी सबूत जमा करके सबमिट करूँगी। पहले ये अधिकार पता होते。