NAATI CCL Korean Employment & Workplace Practice Dialogues — Worked Examples

Thank you for coming to the interview. You've applied for the warehouse operator position. First, can you tell me about your experience?

본국에서 3년간 창고에서 일했어요. 지게차 운전도 했고요. 호주에 와서는 청소 일을 했지만 창고 업무로 돌아가고 싶어요.

Your forklift experience is a plus. However, do you have an Australian forklift licence? The one from your home country isn't valid here.

아직 안 취득했어요. 얼마나 걸리고 비용은요?

It's a two-day course costing three to four hundred dollars. If you pass, the licence is valid for five years. Many employers will reimburse the cost.

채용 후 취득 옵션이 있나요? 지금 당장 비용을 낼 여유가 없어서요.

It depends. You could start as a general warehouse worker without the forklift licence and get trained on the job. Many companies offer in-house forklift training.

좋아요. 근무 시간과 급여에 대해 알려주세요.

Hours are Monday to Friday, six to two-thirty. The hourly rate is thirty-two dollars, with time-and-a-half for overtime. There's also a shift allowance for early starts.

안전화와 유니폼은 직접 준비해야 하나요?

Safety boots are at your own expense, but we provide a two-hundred-dollar voucher towards them. The uniform, safety vest, and helmet are all provided by the company. All PPE is issued on your first day.

언제부터 시작할 수 있나요? 바로 일할 수 있어요.

Welcome to the workplace safety induction. Today I'll be explaining the safety procedures for this factory. This is very important, so please listen carefully.

질문이 있어요. 영어가 능숙하지 않은데 안전 표지를 못 읽으면 어떻게 하나요?

All safety signs include colour-coded pictograms. Red means danger, yellow means caution, and green means safe. We also have safety manuals available in your language.

다치면 어떻게 해야 하나요?

Report any injury, no matter how small, to your supervisor immediately. First aid kits are located on every floor. In an emergency, call triple zero first, then notify the manager.

산재보험에 대해 알려주세요. 업무 중 다치면 치료비는 누가 내나요?

All employees are covered by workers' compensation insurance. If injured or ill due to work, it covers medical costs, wages during time off, and rehabilitation. Report injuries to your supervisor immediately.

안전하지 않다고 느끼는 작업을 거부할 수 있나요?

Yes. Under Australian WHS law, workers have the right to refuse work they reasonably believe is dangerous. Report it to your supervisor and the safety representative.

라커와 휴게실은 어디에 있나요?

Lockers are next to the entrance — we'll provide a padlock. The break room is on the second floor with a kitchen and vending machines. Morning tea is at ten, lunch at twelve-thirty.

다 이해했어요. 안전을 최우선으로 열심히 일하겠습니다.

Thank you for calling the Fair Work Commission. You're enquiring about unfair dismissal.

네, 지난 금요일에 갑자기 해고됐어요. 실적이 낮다고 했는데 한 번도 경고를 받은 적이 없어요.

An unfair dismissal claim has a strict time limit. You must lodge it within twenty-one days of the date of dismissal. What is today's date?

해고된 지 5일이에요. 아직 시간이 되나요?

Yes, you have plenty of time. Let me confirm a few things. Were you employed at the company for more than six months?

2년 일했어요. 풀타임 주 38시간이에요.

You're eligible to make a claim. A fair process would normally include written notice of performance issues, an opportunity to improve, and an improvement plan. Were any of these provided?

아무것도 없었어요. 금요일에 갑자기 불려가서 그 자리에서 해고됐어요. 상자를 주고 30분 안에 나가라고 했어요.

No warning, no opportunity to improve, and no proper process. This is a strong case for unfair dismissal. You have twenty-one days from the date of dismissal to lodge the application.

보상금은 얼마나 기대할 수 있나요?

The maximum is twenty-six weeks' pay, or six months' income. The actual amount depends on factors like your length of service, expected remaining employment, and your efforts to find new work.

바로 신청하겠습니다. 80달러의 가치는 있어요. 부당하게 대우받았다고 생각했는데 권리가 있다는 걸 알게 되어 안심이에요.

Thank you for coming in to discuss your return-to-work plan. How is your back injury recovery going?

나아지고 있지만 아직 무거운 것을 들 수 없어요. 의사가 가벼운 작업은 시작할 수 있다고 했어요.

Based on the medical certificate, we'll create a phased return-to-work plan. You'll start with three days a week, four hours a day of light duties, and gradually build back up to your normal hours.

경작업 기간 급여는 어떻게 되나요? 이전과 같나요?

Workers' compensation insurance covers the difference. For example, if you were previously working full-time five days and are now working three days, the insurance pays the gap. Your income won't decrease.

복귀 후 같은 직위로 돌아갈 수 있나요? 대체 인원이 들어왔다고 들었어요.

Legally, the employer is obligated to hold the position of an employee on workers' compensation. They must provide the same role or a suitable alternative. Refusing to do so is against the law.

고용주가 복귀를 막으려 하면 어떻게 하나요?

Report it to the workers' compensation insurer's case manager. They can negotiate with your employer for suitable duties. Overriding medical advice can be grounds for complaint.

재활 물리치료는 보장되나요?

Yes, all reasonable treatment recommended by your doctor is covered by workers' compensation. This includes physiotherapy, occupational therapy, and psychological counselling if needed. Prior approval is required, so please check with the insurer.

다음 주부터 경작업으로 복귀할 수 있어요. 단계적으로 돌아갈 수 있어서 안심이에요.

Welcome to the employment support service. We're here to help you find work. Can you tell me about your situation?

6개월 전에 호주에 온 난민이에요. 본국에서 택시 운전사였어요. 영어는 조금 하지만 이력서 작성법을 모르겠어요.

I can help with that. First, I'll assist you with creating a resume free of charge. Then let's also discuss obtaining an Australian driver's licence. Do you have a licence from your home country?

네, 10년 운전 경험이 있어요. 하지만 호주에서는 쓸 수 없다고 들었어요.

As a refugee, you can use your home country licence for twelve months. During that time, take driving lessons and sit the Australian test. I can refer you to a free driving program.

택시 일 외에 다른 것도 있나요? 선택지를 넓히고 싶어요.

Of course. Delivery drivers, warehouse workers, and aged care workers are all in high demand. Your people skills would also be valuable in care work and customer service. There are also work experience programs available.

영어를 더 잘해야 해요. 일하면서 영어를 공부할 수 있나요?

Yes, there are evening and weekend English classes. There's also a workplace English program that teaches the language used in specific industries. Both are free.

언제부터 일을 시작할 수 있나요?

Let's finish your resume this week. Next week, you can start applying for jobs. I'll also arrange a mock interview to practise your English and build confidence.

정말 감사합니다. 호주에 와서 처음으로 희망이 보여요.

Thank you for making the time. We need to discuss your performance over the past three months.

최근 잘 안 된 건 알아요. 개인적인 문제가 있었어요. 이혼 절차 중이라 집중이 어려워요.

I understand your personal situation and want to support you. However, we also need to address the performance issues. Let's create a plan together that works for both sides.

해고되는 건가요?

No, today isn't about termination — it's about creating an improvement plan together. I'm proposing a six-week performance improvement plan with clear goals and support to help you meet them.

어떤 지원인가요?

Weekly mentoring sessions, time management training, and a referral to the Employee Assistance Program — the EAP — which provides free confidential counselling. The EAP can also help with personal issues like divorce.

EAP는 무료인가요? 회사에 내용이 공유되나요?

It's completely free and includes six sessions per year. The content of your counselling is strictly confidential and nothing is shared with the company. They don't even report that you've used the service.

6주 후에 개선이 안 되면 어떻게 되나요?

I'll be honest with you. If there's no improvement, the next step would be a formal warning. But let's think positively — with the right support, most employees get through this kind of situation.

EAP에 연락할게요. 개인적 문제를 해결하면 업무도 나아질 거라 생각해요. 기회를 주셔서 감사합니다.

You've lodged a formal complaint about workplace discrimination. Can you describe what's been happening?

육아휴직에서 3개월 전에 복귀한 이후 중요 회의에서 배제되고 승진 후보에서 제외됐어요. 휴가 전에는 팀 리더였어요.

That's a serious allegation. Unfavourable treatment based on parental leave is prohibited under Australian workplace law. Have you been documenting specific incidents?

네, 날짜와 이메일을 기록하고 있어요. 상사가 '자녀가 있는 사람은 헌신도가 낮다'고 쓴 이메일도 있어요.

That email is extremely strong evidence of direct discrimination. We'll proceed with the internal complaint. You're also protected from retaliation under equal opportunity law.

보복이 두려워요. 불만을 제출하면 더 나빠지지 않을까요?

Retaliation for making a workplace complaint is strictly prohibited by law. If retaliation is suspected, that itself becomes a separate legal issue with additional protections and potential compensation.

어떤 결과를 기대할 수 있나요?

You can seek reinstatement of your original position, compensation for lost income, and damages for distress. The complaint goes to the Equal Opportunity Commission if unresolved internally.

동료가 편들어줄 수도 있지만 끌어들이고 싶지 않아요.

Colleague testimony is valuable but cannot be compelled. They can also give evidence anonymously during the investigation. Written evidence such as emails, meeting minutes, and performance reviews is equally effective.

모든 증거를 정리해서 제출하겠습니다. 이 권리를 더 일찍 알았으면 좋았을 텐데요.