NAATI CCL Korean Housing & Accommodation Practice Dialogues — Worked Examples

Let me explain the rental application process. Is this your first time renting in Australia?

네, 지난달에 막 도착해서 임대 구조를 모르겠어요. 뭐가 필요한가요?

For the application you'll need identification, proof of income such as a bank statement, and previous rental history. If you don't have rental history, a character reference will do.

임대 이력이 없어요. 불리한가요?

You can still apply without rental history. To demonstrate reliability, you can offer a reference from your employer, additional bank statements, or an extra two to four weeks' bond on top of the standard amount.

보증금이 뭔가요? 얼마나 필요해요?

The bond is usually four weeks' rent, held by a state government authority. It's returned in full when you move out if there's no damage. The landlord cannot hold it personally.

입주 전에 확인할 것은 뭔가요?

Completing a condition report at move-in is crucial. Document all existing damage with photos. This directly affects your bond refund. Submit it to the agent within three business days.

집세를 못 내면 어떻게 되나요?

Contact the agent and explain the situation. You can often negotiate a payment plan. You won't be evicted immediately if you're less than fourteen days behind. Free tenancy advice is also available.

다 이해했어요. 내견 예약을 하고 싶어요.

This is a dispute about a bond refund. What happened?

2년간 살던 아파트를 퇴거했는데 집주인이 보증금 1,500달러에서 800달러를 공제하겠다고 해요. 카펫 청소와 벽 재도장 비용이래요.

There's a distinction between normal wear and tear and tenant damage. Carpet wear and faded paint from two years of use are not the tenant's responsibility. This is 'fair wear and tear.'

입주 시 컨디션 리포트가 있으신가요?

Yes, I have photos from both move-in and move-out. The carpet already had stains and the walls had marks when I moved in.

훌륭한 증거예요. 먼저 집주인에게 서면으로 합리적 마모임을 설명하고 전액 반환을 요구하세요. 14일 내 답이 없으면 임차 재판소에 신청할 수 있어요.

How much does the tribunal cost?

신청 비용은 보통 50달러 전후예요. 승소하면 집주인에게 청구 가능해요. 변호사 불필요, 직접 진행할 수 있어요. 심리는 보통 4~6주 내에요.

The landlord is demanding a receipt for professional carpet cleaning. Is that required?

임대 계약서를 확인하세요. 퇴거 시 전문 청소가 조건에 포함되어 있으면 필요해요. 다만 많은 주에서 이 조항은 법적으로 무효예요. 임차 상담에 확인하시길 권해요.

Can I have the number for the tenancy advice line?

주마다 다르지만 이 팸플릿에 연락처가 있어요. 무료이고 통역도 이용 가능해요. 먼저 서면을 보내고 그다음 재판소 절차를 진행합시다.

You've come to discuss a rent increase. How much has it gone up?

주 450달러에서 550달러로 인상 통보를 받았어요. 한 번에 100달러 인상은 너무 많아요. 낼 수 없어요.

There are rules around rent increases. First, sixty days' written notice is required. When did you receive the notice?

3주 전이에요. 다음 달부터 적용한다고 써 있어요.

Since the sixty-day notice period hasn't been met, the increase is invalid. Legally, you have the right to continue paying the current rent until a new, proper notice is issued.

올바른 통보가 와도 100달러 인상은 과도하지 않나요? 이의를 제기할 수 있나요?

Yes, you can challenge an 'excessive' increase at the tribunal. They consider area market rents, property condition, and improvements. Research comparable rents nearby and submit that as evidence.

인상을 거부하면 쫓겨나나요?

Issuing an eviction notice because a tenant challenges a rent increase is retaliation and it's illegal. As long as you continue paying the current rent during the tribunal process, you're protected.

임차 상담에 연락하고 서면 답변을 보내겠습니다.

Good decision. In the letter, make clear that the notice period was insufficient and that the increase is excessive compared to the market. Keep it factual and avoid being emotional.

감사합니다. 권리를 알게 되어 안심이에요.

You've come to ask about applying for public housing. Can you tell me about your current living situation?

3명의 아이와 지인 집에 얹혀살고 있어요. 거실에서 자요. 집 구할 돈이 없어요.

Your case may qualify as priority. People who are homeless or at risk receive the highest priority. To apply, you'll need proof of income, identification, and evidence of your housing situation.

대기 시간이 얼마나 걸리나요?

To be honest, the general waiting time can be several years. However, if you're in a priority category, it could be a matter of months. While you're waiting, you can receive private rent assistance.

렌트 어시스턴스는 얼마인가요?

It depends on your family size and rent, but with three children you could receive up to around two hundred dollars per fortnight. It's added to your Centrelink payment.

커뮤니티 하우징이 뭔가요? 공영 주택과 다른가요?

Community housing is affordable rental housing run by not-for-profit organisations. Like public housing, the rent is based on your income. The waiting time may be shorter. I'd recommend applying for both at the same time.

오늘 신청할 수 있나요?

Yes, we can fill in the application today. If you have your ID and proof of income, we can start now. Let's also apply for emergency housing support.

감사합니다. 아이들에게 안정적인 거처를 제공하고 싶어요.

You have a complaint about noise from a neighbour. What's the problem?

위층 주민이 매일 밤늦게까지 큰 소리로 음악을 틀어요. 새벽 1~2시까지도 계속돼요. 여러 번 부탁했지만 개선이 없어요. 아이가 못 자고 업무에도 영향이 있어요.

If direct communication hasn't worked, start keeping a noise diary. Record the date, time, type of noise, and duration. This becomes evidence for later proceedings.

경찰에 신고할 수 있나요?

Noise after ten at night breaches council regulations. You can call police. Also submit a written complaint to the property manager or landlord. If it's a strata building, report to the strata manager too.

관리회사가 아무것도 안 하면요?

You can lodge a formal noise complaint with the local council. A council officer can measure the noise levels and issue a noise abatement order. Breaching the order results in fines.

소음 문제가 심해서 이사하고 싶으면 리스를 조기 해약할 수 있나요?

If the landlord can't guarantee your 'right to quiet enjoyment,' you can apply to the tribunal for early lease termination. The noise diary and complaints are crucial evidence. If approved, no break fee.

먼저 소음 일지를 쓰고 관리회사에 서면으로 보내겠습니다.

You can also use a smartphone app to measure and record noise levels. Audio recordings during the noisy periods are also valid evidence. Collect about two weeks' worth of records before lodging a formal complaint.

오늘 밤부터 기록을 시작할게요. 감사합니다.

You've called about an urgent repair. Please describe the problem.

온수기가 완전히 멈췄어요. 이틀째 온수가 안 나와요. 어린아이가 있어서 빨리 고쳐주세요.

A hot water system failure qualifies as an urgent repair. By law, the landlord is required to respond to urgent repairs within twenty-four to forty-eight hours. Have you already contacted the property manager?

어제 이메일했는데 답이 없어요. 전화도 안 받아요.

If an urgent repair isn't addressed, the tenant can arrange it themselves and deduct the cost from rent. But you must first give written notice and allow a reasonable response time. Rules vary by state.

제가 직접 수리업자를 불러도 되나요?

In an emergency, yes. But first send a final written notice requesting immediate response. If they don't respond, arrange the repair yourself and keep the receipt. The cost limit is about one thousand dollars.

수리 중 숙박비를 청구할 수 있나요?

If the property is uninhabitable, you can apply for a rent reduction. Additional costs like alternative accommodation can be claimed through the tenancy tribunal if the landlord's negligence caused the problem. Keep all your receipts.

다른 어떤 수리가 긴급에 해당하나요?

Gas leaks, flooding, electrical faults, heating failures in winter, broken locks, blocked sewage, and structural damage that poses a safety risk. All of these require a response within twenty-four to forty-eight hours.

지금 서면 통보를 보내고 내일까지 대응이 없으면 직접 수리를 수배할게요.

Welcome to the quarterly strata meeting. We have several items on the agenda. The first is a special levy for roof repairs.

특별 분담금은 얼마인가요? 일반 스트라타 비용만으로도 꽤 높은데요.

It's calculated based on each unit's lot entitlement and averages around three thousand dollars. It can be paid in three instalments. The roof repair is a safety issue and can't be delayed.

못 내면 어떻게 되나요?

If you're having difficulty, you can apply for a payment plan. However, if non-payment continues, the strata corporation has the right to take legal action, and ultimately a lien may be registered against your property.

다음 안건은 뭔가요?

Installation of security cameras in common areas. There have been several reports of trespass recently. The cost comes from the regular strata fund, so no additional levy is needed.

프라이버시는 어떤가요? 카메라가 현관을 비추는 건 싫어요.

Cameras will only cover common areas — entrance, car park, corridors. Not individual front doors. They comply with privacy law and footage is only accessible to the property manager.

투표가 필요한가요?

Yes, both the special levy and the camera installation require a majority vote of those present. Proxy voting is available. Owners who couldn't attend today have already submitted their proxy forms.

둘 다 찬성합니다. 안전을 위해 필요한 투자라고 생각해요.