NAATI CCL Urdu Housing & Accommodation Practice Dialogues — Worked Examples

Let me explain the rental application process. Is this your first time renting in Australia?

جی، پچھلے مہینے ہی آیا ہوں، کرایہ کیسے کام کرتا ہے سمجھ نہیں آیا۔ کیا چاہیے؟

For the application you'll need identification, proof of income such as a bank statement, and previous rental history. If you don't have rental history, a character reference will do.

کرایہ ریکارڈ نہیں ہے۔ نقصان ہوگا؟

You can still apply without rental history. To demonstrate reliability, you can offer a reference from your employer, additional bank statements, or an extra two to four weeks' bond on top of the standard amount.

بانڈ کیا ہے؟ کتنا ہے؟

The bond is usually four weeks' rent, held by a state government authority. It's returned in full when you move out if there's no damage. The landlord cannot hold it personally.

آنے سے پہلے کیا چیک کرنا چاہیے؟

Completing a condition report at move-in is crucial. Document all existing damage with photos. This directly affects your bond refund. Submit it to the agent within three business days.

کرایہ ادا نہ ہو سکے تو؟

Contact the agent and explain the situation. You can often negotiate a payment plan. You won't be evicted immediately if you're less than fourteen days behind. Free tenancy advice is also available.

سب سمجھ آ گیا۔ معائنے کے لیے وقت بک کرنا چاہتا ہوں۔

This is a dispute about a bond refund. What happened?

دو سال رہنے کے بعد اپارٹمنٹ چھوڑا، لیکن مالک مکان پندرہ سو بانڈ سے آٹھ سو کاٹنا چاہتا ہے۔ قالین صفائی اور دیواریں دوبارہ رنگنے کا کہتا ہے۔

There's a distinction between normal wear and tear and tenant damage. Carpet wear and faded paint from two years of use are not the tenant's responsibility. This is 'fair wear and tear.'

آتے وقت کی حالت رپورٹ ہے؟

Yes, I have photos from both move-in and move-out. The carpet already had stains and the walls had marks when I moved in.

بہترین ثبوت۔ پہلے مالک مکان کو منصفانہ فرسودگی کی وضاحت کرتے ہوئے مکمل رقم واپسی کا خط لکھیں۔ چودہ دنوں میں جواب نہ آئے تو کرایہ تنازعہ ٹریبیونل میں درخواست دیں۔

How much does the tribunal cost?

درخواست فیس تقریباً پچاس ڈالر۔ جیتیں تو واپس مل سکتی ہے۔ وکیل ضروری نہیں، خود پیش ہو سکتے ہیں۔ سماعت چار-چھ ہفتوں میں۔

The landlord is demanding a receipt for professional carpet cleaning. Is that required?

لیز چیک کریں۔ باہر جاتے وقت پروفیشنل صفائی شرط ہو تو ضروری ہو سکتی ہے۔ لیکن کئی ریاستوں میں یہ شق قانونی طور پر غلط ہے۔ ٹیننسی لائن پر کال کریں۔

Can I have the number for the tenancy advice line?

ریاست کے مطابق مختلف ہے، اس کتابچے میں رابطہ تفصیلات ہیں۔ مفت ہے، مترجم خدمات بھی دستیاب ہیں۔ پہلے تحریری نوٹس بھیجیں پھر ضرورت ہو تو ٹریبیونل۔

You've come to discuss a rent increase. How much has it gone up?

اطلاع ملی کرایہ ہفتے کے ساڑھے چار سو سے ساڑھے پانچ سو ہوگا۔ ایک ساتھ سو ڈالر بہت زیادہ ہے۔ ادا نہیں ہو سکتا۔

There are rules around rent increases. First, sixty days' written notice is required. When did you receive the notice?

تین ہفتے پہلے۔ اگلے مہینے سے لاگو لکھا ہے۔

Since the sixty-day notice period hasn't been met, the increase is invalid. Legally, you have the right to continue paying the current rent until a new, proper notice is issued.

درست نوٹس دے بھی تو سو ڈالر بڑھوتری ضرورت سے زیادہ نہیں؟ چیلنج ہو سکتا ہے؟

Yes, you can challenge an 'excessive' increase at the tribunal. They consider area market rents, property condition, and improvements. Research comparable rents nearby and submit that as evidence.

بڑھوتری نہ مانوں تو بے دخل کریں گے؟

Issuing an eviction notice because a tenant challenges a rent increase is retaliation and it's illegal. As long as you continue paying the current rent during the tribunal process, you're protected.

کرایہ مشاورت سروس سے رابطہ کرکے تحریری جواب بھیجتا ہوں۔

Good decision. In the letter, make clear that the notice period was insufficient and that the increase is excessive compared to the market. Keep it factual and avoid being emotional.

شکریہ۔ حقوق جان کر اطمینان ہوا۔

You've come to ask about applying for public housing. Can you tell me about your current living situation?

جاننے والے کے گھر تین بچوں کے ساتھ ٹھہرا ہوں۔ بیٹھک میں سوتے ہیں۔ سستی جگہ ڈھونڈنے کی استطاعت نہیں۔

Your case may qualify as priority. People who are homeless or at risk receive the highest priority. To apply, you'll need proof of income, identification, and evidence of your housing situation.

انتظار کتنا لمبا ہے؟

To be honest, the general waiting time can be several years. However, if you're in a priority category, it could be a matter of months. While you're waiting, you can receive private rent assistance.

کرایہ مدد کتنی ہے؟

It depends on your family size and rent, but with three children you could receive up to around two hundred dollars per fortnight. It's added to your Centrelink payment.

کمیونٹی ہاؤسنگ کیا ہے؟ سرکاری مکان سے مختلف ہے؟

Community housing is affordable rental housing run by not-for-profit organisations. Like public housing, the rent is based on your income. The waiting time may be shorter. I'd recommend applying for both at the same time.

آج درخواست دے سکتا ہوں؟

Yes, we can fill in the application today. If you have your ID and proof of income, we can start now. Let's also apply for emergency housing support.

شکریہ۔ بچوں کو مستحکم گھر دینا چاہتا ہوں۔

You have a complaint about noise from a neighbour. What's the problem?

اوپر والا ہر رات ایک-دو بجے تک اونچی موسیقی بجاتا ہے۔ کئی بار کہا پر فرق نہیں۔ بچے سو نہیں پاتے۔

If direct communication hasn't worked, start keeping a noise diary. Record the date, time, type of noise, and duration. This becomes evidence for later proceedings.

پولیس بلا سکتا ہوں؟

Noise after ten at night breaches council regulations. You can call police. Also submit a written complaint to the property manager or landlord. If it's a strata building, report to the strata manager too.

مینجمنٹ کمپنی کچھ نہ کرے تو؟

You can lodge a formal noise complaint with the local council. A council officer can measure the noise levels and issue a noise abatement order. Breaching the order results in fines.

شور اتنا برا ہو کہ جانا چاہوں تو لیز جلد توڑ سکتا ہوں؟

If the landlord can't guarantee your 'right to quiet enjoyment,' you can apply to the tribunal for early lease termination. The noise diary and complaints are crucial evidence. If approved, no break fee.

شور ڈائری شروع کرکے مینجمنٹ کمپنی کو تحریری شکایت بھیجتا ہوں۔

You can also use a smartphone app to measure and record noise levels. Audio recordings during the noisy periods are also valid evidence. Collect about two weeks' worth of records before lodging a formal complaint.

آج رات سے ریکارڈنگ شروع کرتا ہوں۔ شکریہ۔

You've called about an urgent repair. Please describe the problem.

گرم پانی کا نظام مکمل بند ہو گیا ہے۔ دو دنوں سے گرم پانی نہیں۔ چھوٹا بچہ ہے فوری ٹھیک ہونا ضروری ہے۔

A hot water system failure qualifies as an urgent repair. By law, the landlord is required to respond to urgent repairs within twenty-four to forty-eight hours. Have you already contacted the property manager?

کل ای میل بھیجی جواب نہیں آیا۔ فون بھی نہیں اٹھاتے۔

If an urgent repair isn't addressed, the tenant can arrange it themselves and deduct the cost from rent. But you must first give written notice and allow a reasonable response time. Rules vary by state.

مرمت والا خود بلا سکتا ہوں؟

In an emergency, yes. But first send a final written notice requesting immediate response. If they don't respond, arrange the repair yourself and keep the receipt. The cost limit is about one thousand dollars.

مرمت کے دوران رہائش خرچ مانگ سکتا ہوں؟

If the property is uninhabitable, you can apply for a rent reduction. Additional costs like alternative accommodation can be claimed through the tenancy tribunal if the landlord's negligence caused the problem. Keep all your receipts.

اور کس قسم کی مرمت فوری سمجھی جاتی ہے؟

Gas leaks, flooding, electrical faults, heating failures in winter, broken locks, blocked sewage, and structural damage that poses a safety risk. All of these require a response within twenty-four to forty-eight hours.

ابھی تحریری نوٹس بھیجتا ہوں۔ کل تک جواب نہ آئے تو خود مرمت والا بلاتا ہوں۔

Welcome to the quarterly strata meeting. We have several items on the agenda. The first is a special levy for roof repairs.

خصوصی لیوی کتنی ہے؟ عام سٹراٹا فیس پہلے ہی بہت زیادہ ہے۔

It's calculated based on each unit's lot entitlement and averages around three thousand dollars. It can be paid in three instalments. The roof repair is a safety issue and can't be delayed.

ادا نہ ہو سکے تو؟

If you're having difficulty, you can apply for a payment plan. However, if non-payment continues, the strata corporation has the right to take legal action, and ultimately a lien may be registered against your property.

اگلا معاملہ کیا ہے؟

Installation of security cameras in common areas. There have been several reports of trespass recently. The cost comes from the regular strata fund, so no additional levy is needed.

پرائیویسی کا کیا؟ دروازے کی طرف کیمرا نہیں چاہتا۔

Cameras will only cover common areas — entrance, car park, corridors. Not individual front doors. They comply with privacy law and footage is only accessible to the property manager.

ووٹ ضروری ہے؟

Yes, both the special levy and the camera installation require a majority vote of those present. Proxy voting is available. Owners who couldn't attend today have already submitted their proxy forms.

دونوں کے حق میں ووٹ دیتا ہوں۔ حفاظت کے لیے ضروری سرمایہ کاری ہے۔