NAATI CCL Vietnamese Housing & Accommodation Practice Dialogues — Worked Examples

Let me explain the rental application process. Is this your first time renting in Australia?

Vâng, mới đến tháng trước. Không biết quy trình. Cần gì?

For the application you'll need identification, proof of income such as a bank statement, and previous rental history. If you don't have rental history, a character reference will do.

Không có lịch sử thuê. Bất lợi không?

You can still apply without rental history. To demonstrate reliability, you can offer a reference from your employer, additional bank statements, or an extra two to four weeks' bond on top of the standard amount.

Tiền cọc là gì? Bao nhiêu?

The bond is usually four weeks' rent, held by a state government authority. It's returned in full when you move out if there's no damage. The landlord cannot hold it personally.

Trước khi dọn vào cần kiểm tra gì?

Completing a condition report at move-in is crucial. Document all existing damage with photos. This directly affects your bond refund. Submit it to the agent within three business days.

Không trả nổi tiền thuê thì sao?

Contact the agent and explain the situation. You can often negotiate a payment plan. You won't be evicted immediately if you're less than fourteen days behind. Free tenancy advice is also available.

Hiểu hết rồi. Muốn đặt xem nhà.

This is a dispute about a bond refund. What happened?

Trả căn hộ hai năm. Chủ trừ tám trăm từ một nghìn năm trăm — giặt thảm và sơn lại.

There's a distinction between normal wear and tear and tenant damage. Carpet wear and faded paint from two years of use are not the tenant's responsibility. This is 'fair wear and tear.'

Có báo cáo tình trạng khi dọn vào không?

Yes, I have photos from both move-in and move-out. The carpet already had stains and the walls had marks when I moved in.

Bằng chứng tốt. Viết cho chủ giải thích hao mòn hợp lý, yêu cầu hoàn đủ. Mười bốn ngày không trả lời thì nộp tòa thuê nhà.

How much does the tribunal cost?

Phí khoảng năm mươi. Thắng thì đòi chủ. Không cần luật sư. Bốn đến sáu tuần.

The landlord is demanding a receipt for professional carpet cleaning. Is that required?

Xem hợp đồng. Nếu điều kiện có giặt chuyên nghiệp thì cần. Nhưng nhiều bang điều khoản này vô hiệu. Hỏi đường dây tư vấn thuê nhà.

Can I have the number for the tenancy advice line?

Tùy bang — tờ rơi này có liên hệ. Miễn phí, có phiên dịch. Gửi văn bản trước rồi tiến hành tòa.

You've come to discuss a rent increase. How much has it gone up?

Thông báo tăng từ bốn trăm năm mươi lên năm trăm năm mươi. Một lần tăng một trăm quá nhiều. Không trả nổi.

There are rules around rent increases. First, sixty days' written notice is required. When did you receive the notice?

Ba tuần trước. Ghi áp dụng từ tháng sau.

Since the sixty-day notice period hasn't been met, the increase is invalid. Legally, you have the right to continue paying the current rent until a new, proper notice is issued.

Thông báo đúng thì tăng một trăm có quá không? Khiếu nại được không?

Yes, you can challenge an 'excessive' increase at the tribunal. They consider area market rents, property condition, and improvements. Research comparable rents nearby and submit that as evidence.

Từ chối tăng có bị đuổi không?

Issuing an eviction notice because a tenant challenges a rent increase is retaliation and it's illegal. As long as you continue paying the current rent during the tribunal process, you're protected.

Liên hệ tư vấn thuê và gửi trả lời bằng văn bản.

Good decision. In the letter, make clear that the notice period was insufficient and that the increase is excessive compared to the market. Keep it factual and avoid being emotional.

Cảm ơn. Biết quyền mình yên tâm hơn.

You've come to ask about applying for public housing. Can you tell me about your current living situation?

Ở nhờ nhà người quen với ba con. Ngủ phòng khách. Không có tiền thuê.

Your case may qualify as priority. People who are homeless or at risk receive the highest priority. To apply, you'll need proof of income, identification, and evidence of your housing situation.

Phải chờ bao lâu?

To be honest, the general waiting time can be several years. However, if you're in a priority category, it could be a matter of months. While you're waiting, you can receive private rent assistance.

Trợ cấp thuê bao nhiêu?

It depends on your family size and rent, but with three children you could receive up to around two hundred dollars per fortnight. It's added to your Centrelink payment.

Nhà ở cộng đồng là gì? Khác nhà ở công?

Community housing is affordable rental housing run by not-for-profit organisations. Like public housing, the rent is based on your income. The waiting time may be shorter. I'd recommend applying for both at the same time.

Nộp đơn hôm nay được không?

Yes, we can fill in the application today. If you have your ID and proof of income, we can start now. Let's also apply for emergency housing support.

Cảm ơn. Muốn cho con một nơi ở ổn định.

You have a complaint about noise from a neighbour. What's the problem?

Người ở trên mở nhạc to mỗi đêm đến một hai giờ sáng. Nói nhiều lần không thay đổi. Con không ngủ được, ảnh hưởng việc.

If direct communication hasn't worked, start keeping a noise diary. Record the date, time, type of noise, and duration. This becomes evidence for later proceedings.

Gọi cảnh sát được không?

Noise after ten at night breaches council regulations. You can call police. Also submit a written complaint to the property manager or landlord. If it's a strata building, report to the strata manager too.

Ban quản lý không làm gì?

You can lodge a formal noise complaint with the local council. A council officer can measure the noise levels and issue a noise abatement order. Breaching the order results in fines.

Ồn quá muốn dọn — phá hợp đồng sớm được không?

If the landlord can't guarantee your 'right to quiet enjoyment,' you can apply to the tribunal for early lease termination. The noise diary and complaints are crucial evidence. If approved, no break fee.

Ghi nhật ký rồi gửi văn bản cho ban quản lý.

You can also use a smartphone app to measure and record noise levels. Audio recordings during the noisy periods are also valid evidence. Collect about two weeks' worth of records before lodging a formal complaint.

Tối nay bắt đầu ghi. Cảm ơn.

You've called about an urgent repair. Please describe the problem.

Máy nước nóng ngừng hoàn toàn. Hai ngày không có. Có con nhỏ, sửa gấp.

A hot water system failure qualifies as an urgent repair. By law, the landlord is required to respond to urgent repairs within twenty-four to forty-eight hours. Have you already contacted the property manager?

Hôm qua gửi email không trả lời. Điện thoại cũng không.

If an urgent repair isn't addressed, the tenant can arrange it themselves and deduct the cost from rent. But you must first give written notice and allow a reasonable response time. Rules vary by state.

Tự gọi thợ được không?

In an emergency, yes. But first send a final written notice requesting immediate response. If they don't respond, arrange the repair yourself and keep the receipt. The cost limit is about one thousand dollars.

Phí ở tạm trong khi sửa được đòi không?

If the property is uninhabitable, you can apply for a rent reduction. Additional costs like alternative accommodation can be claimed through the tenancy tribunal if the landlord's negligence caused the problem. Keep all your receipts.

Còn gì khác là sửa chữa khẩn cấp?

Gas leaks, flooding, electrical faults, heating failures in winter, broken locks, blocked sewage, and structural damage that poses a safety risk. All of these require a response within twenty-four to forty-eight hours.

Gửi thông báo ngay, mai không đáp thì tự gọi thợ.

Welcome to the quarterly strata meeting. We have several items on the agenda. The first is a special levy for roof repairs.

Phí đặc biệt bao nhiêu? Phí thường đã cao rồi.

It's calculated based on each unit's lot entitlement and averages around three thousand dollars. It can be paid in three instalments. The roof repair is a safety issue and can't be delayed.

Không trả nổi thì sao?

If you're having difficulty, you can apply for a payment plan. However, if non-payment continues, the strata corporation has the right to take legal action, and ultimately a lien may be registered against your property.

Mục tiếp theo?

Installation of security cameras in common areas. There have been several reports of trespass recently. The cost comes from the regular strata fund, so no additional levy is needed.

Vấn đề riêng tư? Không muốn camera quay cửa nhà.

Cameras will only cover common areas — entrance, car park, corridors. Not individual front doors. They comply with privacy law and footage is only accessible to the property manager.

Cần bỏ phiếu không?

Yes, both the special levy and the camera installation require a majority vote of those present. Proxy voting is available. Owners who couldn't attend today have already submitted their proxy forms.

Tôi đồng ý cả hai. Đầu tư cần thiết cho an toàn.