NAATI CCL Vietnamese Community & Social Services Practice Dialogues — Worked Examples

Good morning. Welcome to Centrelink. How can I help you today?

Tháng trước tôi mất việc. Muốn xin trợ cấp tìm việc. Có hai con và khoản vay nhà.

I'm sorry to hear about your situation. I need to check a few things. What was your last day of employment? Did you receive a redundancy or severance payment?

Mười lăm tháng Ba là ngày cuối. Nhận bốn tuần trợ cấp thôi việc và phép năm chưa dùng.

The redundancy payment will affect your waiting period. With four weeks' redundancy, there will be a waiting period before payments start. However, it's important to apply straight away to start the clock running.

Trong thời gian chờ không nhận gì à? Tôi lo khoản vay nhà.

Since you have children, you may be eligible for Family Tax Benefit Part A during the waiting period. If you're in serious financial hardship, you can also apply for an emergency payment.

Nộp đơn cần giấy tờ gì?

You'll need identification — a driver's licence or passport — your bank account details, a separation certificate from your former employer, and your income tax return. Do you have a myGov account?

Có. Nộp online được không? Có con nhỏ nên đến nhiều lần khó lắm.

Yes, you can complete most of it through myGov. I'll help you set it up today. I also need to explain the waiting period — there may be a one-week wait before payments start.

Cảm ơn. Tôi tưởng phải tự mình lo, giờ yên tâm hơn.

Welcome to the emergency housing assistance service. Can you tell me about your situation today?

Tối nay tôi không có chỗ ở. Chủ nhà đổi ổ khóa hôm nay đuổi tôi. Đồ đạc vẫn bên trong.

That's an illegal eviction. First, let's secure safe accommodation for tonight, and then we'll discuss your legal options. Are you alone? Do you have children?

Có con gái mười lăm tuổi. Đang ở nhà bạn nhưng không ở lâu được.

I can arrange temporary accommodation for tonight. We have short-stay lodging for up to two weeks. Meals, showers, and a safe environment are provided.

Thú cưng thì sao? Tôi có con chó nhỏ trong xe.

Pet-friendly facilities are limited, but they do exist. I'll check the nearest one. If it's not possible, I can also refer you to a temporary animal care service.

Có cách lấy lại đồ không? Cần quần áo, thuốc, và đồ học của con.

Yes, we can contact a tenancy adviser to request access to your belongings. Since this is domestic violence, you may be eligible for an urgent removal. We'll arrange a police escort if needed.

Cảm ơn rất nhiều. Tôi không biết phải làm gì một mình.

You don't have to handle this alone. Today I'll arrange the accommodation, contact the tenancy adviser, and notify your daughter's school. Let's organise the paperwork together.

Bắt đầu từ đâu?

Welcome to your NDIS planning meeting. Today we'll discuss your goals and the support you need in relation to your disability.

Tôi bị bại não và dùng xe lăn điện. Muốn sống tự lập nhưng cần hỗ trợ sinh hoạt hàng ngày.

Independent living is a wonderful goal. Which areas of support are most important to you?

Cần giúp thay đồ sáng tối, tắm rửa và nấu ăn. Cũng cần phương tiện đi khám bệnh.

The NDIS can cover personal care support, home modifications, and mobility assistance. Can you tell me about your current living situation?

Đang ở với cha mẹ nhưng muốn ở riêng. Khó tìm nhà thuê tiếp cận được.

The NDIS also supports housing search and transition. I can refer you to a specialist housing coordinator. We'll also check whether you qualify for SDA — Specialist Disability Accommodation.

SDA là gì?

It's specially designed housing with built-in physical accessibility features — wide corridors, wheelchair-accessible bathrooms, automatic doors, and smart home technology.

Tôi rất quan tâm. Chi phí thế nào?

If you qualify for SDA, the NDIS pays the SDA provider directly. You only pay a reasonable rent contribution — usually about twenty-five per cent of your disability support pension. The NDIS covers the rest.

Không thể tin được. Sống tự lập là mơ ước, giờ có thể thành hiện thực. Bước tiếp theo?

Welcome to youth services. We support young people aged fifteen to twenty-five. What's been going on for you?

Tôi mười bảy. Bị đuổi khỏi nhà, ngủ sofa nhà bạn. Không đi học được.

Your safety is the first priority. At your age, there's an obligation to make sure you have stable housing and access to education. Can you tell me what happened?

Không hợp với bạn trai mới của mẹ. Ở nhà toàn cãi nhau. Không chịu nổi nữa.

That sounds really difficult. We can try family mediation, or if it's not safe to return, we can help you find alternative accommodation and apply for income support.

Không bị đánh nhưng đấm tường và ném đồ. Tôi sợ.

That kind of threatening behaviour is a form of violence. If you don't feel safe, we take that seriously. I can arrange a referral to a temporary youth shelter and also organise counselling for you.

Trường thì sao? Hai tuần rồi không đi.

I'll contact the school, explain the situation, and arrange some flexibility for now. Your education doesn't need to stop. We can support you to attend from the shelter.

Cũng không có tiền. Muốn đi làm nhưng không biết cách.

If you're sixteen or older, you can apply for Youth Allowance through Centrelink. If you can't live at home, the independent rate is higher. I'll help you with the application.

Không ngờ có nhiều hỗ trợ vậy. Tưởng mọi thứ sụp đổ rồi.

You've come to discuss a Home Care Package for your mother. Can you tell me about her current situation?

Mẹ tôi tám mươi hai, sống một mình. Hay bị ngã, khó dọn dẹp và mua sắm. Không muốn vào viện dưỡng lão, muốn hỗ trợ ở nhà.

A Home Care Package is exactly for that. There are four levels, ranging from basic support to high-level care.

Cấp nào phù hợp cho mẹ tôi?

Based on what you've told me, Level 2 or 3 seems appropriate. A formal assessment is carried out by an Aged Care Assessment Team. They visit and determine the type and amount of support needed.

Phải chờ bao lâu?

The assessment is usually arranged within two to four weeks. However, the allocation of a package can take several months to over a year. While waiting, the Commonwealth Home Support Programme can provide some services.

Lâu vậy sao? Tôi lo cho mẹ trong thời gian chờ.

The Home Support Programme offers cleaning, shopping, meal delivery, and social activities at low cost. We can also arrange an occupational therapist visit to assess fall prevention measures at home.

Bắt đầu ngay được không?

Yes, the Home Support Programme has a short waiting time. I'll contact My Aged Care today to arrange the assessment, and at the same time register for immediate support services.

Cảm ơn. Tôi muốn mẹ vẫn được sống ở nhà.

Welcome to the emergency relief service. How can we help you?

Nợ hóa đơn điện nước ba tháng. Nhận thông báo cắt điện. Tiền ăn cũng không đủ.

That's a serious situation. First, there are legal protections against utility disconnection. If you declare financial hardship, they must delay the disconnection. Let's contact them directly and arrange a payment plan.

Thức ăn thì sao? Tủ lạnh gần trống rồi.

We can provide a food parcel today. It contains basic supplies for three to five days. We can also register you with the local food bank.

Thuốc cũng không mua nổi. Thuốc huyết áp sắp hết.

There's a prescription assistance scheme. If you've reached the Safety Net threshold, your medication costs are significantly reduced. Let's check your prescription records to see if you qualify.

Cảm ơn. Không nghĩ sẽ đến mức này. Xấu hổ lắm.

There's nothing to be embarrassed about. Financial hardship can happen to anyone. What matters is that you've asked for help. For longer-term budgeting, I can also refer you to free financial counselling.

Có, xin giúp. Tôi muốn học để không rơi vào tình cảnh này nữa.

A financial counsellor can help you create a budget, manage debts, and negotiate with creditors — all free of charge. I'll arrange an appointment for next week.

Cảm ơn nhiều. May mà hôm nay tôi đến.

Welcome to the migrant settlement support service. You've recently arrived in Australia. We're here to help you settle into the area.

Ba tuần trước đến cùng gia đình. Không biết bắt đầu từ đâu. Mọi thứ khác biệt.

It's perfectly normal to feel overwhelmed. Let's take it step by step. First, I'll help you register for essential services — Medicare, a bank account, a TFN, and school enrolment for the children.

Tôi gần như không nói được tiếng Anh. Làm sao đây?

As a permanent resident, you're entitled to five hundred and ten hours of free English classes through AMEP. There are also settlement services that can help with employment, housing, and schooling.

Lo cũng tìm việc. Không biết bằng cấp nước tôi có được công nhận ở Úc không.

I can refer you to a free skills recognition service. There are also job readiness programs that cover Australian workplace culture, resume writing, and interview practice.

Vợ tôi tinh thần không ổn. Cô ấy trải qua nhiều đau khổ ở quê.

I can refer her to a trauma counsellor who speaks your language. It's free and completely confidential. Many new migrants go through similar difficulties, and seeking help is a sign of strength.

Lo cho con kết bạn. Ngôn ngữ khác, sợ bị cô lập ở trường.

Schools have EAL/D support for English learners. There are also multicultural youth groups on weekends where children can meet others from similar backgrounds. Sports clubs are another great way to connect.

Thật sự cảm ơn. Không ngờ có nhiều hỗ trợ. Thấy hy vọng rồi.