NAATI CCL Nepali Community & Social Services Practice Dialogues — Worked Examples

Good morning. Welcome to Centrelink. How can I help you today?

गत महिना काम गुमें, जबसीकर भुक्तानी आवेदन गर्न चाहन्छु। दुई बच्चा र घर ऋण छ।

I'm sorry to hear about your situation. I need to check a few things. What was your last day of employment? Did you receive a redundancy or severance payment?

मार्च पन्ध्र अन्तिम दिन, चार हप्ताको विच्छेद र बाँकी वार्षिक बिदा पाएँ।

The redundancy payment will affect your waiting period. With four weeks' redundancy, there will be a waiting period before payments start. However, it's important to apply straight away to start the clock running.

प्रतीक्षा अवधिमा केही पाइँदैन? घर ऋण तिर्ने चिन्ता छ।

Since you have children, you may be eligible for Family Tax Benefit Part A during the waiting period. If you're in serious financial hardship, you can also apply for an emergency payment.

आवेदनको लागि के कागजात चाहिन्छ?

You'll need identification — a driver's licence or passport — your bank account details, a separation certificate from your former employer, and your income tax return. Do you have a myGov account?

छ। अनलाइन आवेदन हुन्छ? सानो बच्चा भएकाले बारम्बार आउन गाह्रो।

Yes, you can complete most of it through myGov. I'll help you set it up today. I also need to explain the waiting period — there may be a one-week wait before payments start.

धन्यवाद। एक्लै सम्हाल्नुपर्ने सोचेको थिएँ, राहत भयो।

Welcome to the emergency housing assistance service. Can you tell me about your situation today?

आज राति बस्ने ठाउँ छैन। घरधनीले आज तालो बदलेर निकालिदिए। सामान भित्र छ।

That's an illegal eviction. First, let's secure safe accommodation for tonight, and then we'll discuss your legal options. Are you alone? Do you have children?

पन्ध्र वर्षकी छोरी छे। साथीको घरमा छे तर लामो समय बस्न सकिन्न।

I can arrange temporary accommodation for tonight. We have short-stay lodging for up to two weeks. Meals, showers, and a safe environment are provided.

पाल्तु जनावर? सानो कुकुर छ, गाडीमा।

Pet-friendly facilities are limited, but they do exist. I'll check the nearest one. If it's not possible, I can also refer you to a temporary animal care service.

सामान फिर्ता पाउने तरिका छ? लुगा, औषधि, छोरीको विद्यालय सामान चाहिन्छ।

Yes, we can contact a tenancy adviser to request access to your belongings. Since this is domestic violence, you may be eligible for an urgent removal. We'll arrange a police escort if needed.

धेरै धन्यवाद। एक्लै के गर्ने भनेर अलमलमा थिएँ।

You don't have to handle this alone. Today I'll arrange the accommodation, contact the tenancy adviser, and notify your daughter's school. Let's organise the paperwork together.

कहाँबाट सुरु गर्ने?

Welcome to your NDIS planning meeting. Today we'll discuss your goals and the support you need in relation to your disability.

सेरेब्रल पाल्सी छ, इलेक्ट्रिक व्हीलचेयर प्रयोग गर्छु। एक्लै बस्न चाहन्छु तर दैनिक गतिविधिमा सहयोग चाहिन्छ।

Independent living is a wonderful goal. Which areas of support are most important to you?

बिहान र साँझ लुगा लगाउन, नुहाउन, खाना पकाउन मद्दत चाहिन्छ। अस्पताल जाने यातायात पनि।

The NDIS can cover personal care support, home modifications, and mobility assistance. Can you tell me about your current living situation?

आमाबुवासँग बसिरहेको छु तर स्वतन्त्र हुन चाहन्छु। ब्यारियर-फ्री भाडा आवास खोज्न गाह्रो।

The NDIS also supports housing search and transition. I can refer you to a specialist housing coordinator. We'll also check whether you qualify for SDA — Specialist Disability Accommodation.

SDA के हो?

It's specially designed housing with built-in physical accessibility features — wide corridors, wheelchair-accessible bathrooms, automatic doors, and smart home technology.

धेरै रुचि छ। खर्च कस्तो?

If you qualify for SDA, the NDIS pays the SDA provider directly. You only pay a reasonable rent contribution — usually about twenty-five per cent of your disability support pension. The NDIS covers the rest.

विश्वास लाग्दैन। एक्लै बस्ने सपना थियो, अब साकार हुन सक्छ। अर्को कदम?

Welcome to youth services. We support young people aged fifteen to twenty-five. What's been going on for you?

सत्र वर्ष। घरबाट निकालिएँ, साथीको सोफामा सुतिरहेको। विद्यालय जान सकिरहेको छैन।

Your safety is the first priority. At your age, there's an obligation to make sure you have stable housing and access to education. Can you tell me what happened?

आमाको नयाँ पार्टनरसँग मिलेन, घरमा चिच्याचिच्या हुन्छ। अब सहन सकिन।

That sounds really difficult. We can try family mediation, or if it's not safe to return, we can help you find alternative accommodation and apply for income support.

हानेको छैन तर भित्ता ठोक्छ, सामान फ्याँक्छ। डर लाग्छ।

That kind of threatening behaviour is a form of violence. If you don't feel safe, we take that seriously. I can arrange a referral to a temporary youth shelter and also organise counselling for you.

विद्यालयको के गर्ने? दुई हप्ता भइसक्यो।

I'll contact the school, explain the situation, and arrange some flexibility for now. Your education doesn't need to stop. We can support you to attend from the shelter.

पैसा पनि छैन। काम गर्न चाहन्छु तर कसरी गर्ने थाहा छैन।

If you're sixteen or older, you can apply for Youth Allowance through Centrelink. If you can't live at home, the independent rate is higher. I'll help you with the application.

यति सहयोग हुन्छ भन्ने सोचेको थिइनँ। सबै भत्कियो भनेर सोचेको थिएँ।

You've come to discuss a Home Care Package for your mother. Can you tell me about her current situation?

आमा बयासी वर्ष, एक्लै बस्नुहुन्छ। लड्न थालेको, सफाइ र किनमेल गाह्रो। केयर होममा पठाउन चाहन्नँ, घरमै बस्ने सहयोग खोज्दैछु।

A Home Care Package is exactly for that. There are four levels, ranging from basic support to high-level care.

आमाको लागि कुन स्तर उपयुक्त?

Based on what you've told me, Level 2 or 3 seems appropriate. A formal assessment is carried out by an Aged Care Assessment Team. They visit and determine the type and amount of support needed.

कति कुर्नुपर्छ?

The assessment is usually arranged within two to four weeks. However, the allocation of a package can take several months to over a year. While waiting, the Commonwealth Home Support Programme can provide some services.

यति लामो? त्यसबीचमा आमाको चिन्ता छ।

The Home Support Programme offers cleaning, shopping, meal delivery, and social activities at low cost. We can also arrange an occupational therapist visit to assess fall prevention measures at home.

तुरुन्तै सुरु हुन्छ?

Yes, the Home Support Programme has a short waiting time. I'll contact My Aged Care today to arrange the assessment, and at the same time register for immediate support services.

धन्यवाद। आमा अझै आफ्नै घरमा बस्न पाउनुभए भन्ने चाहन्छु।

Welcome to the emergency relief service. How can we help you?

तीन महिनादेखि बिजुली-पानी बिल तिरेको छैन। बिजुली काट्ने सूचना आयो। खानाको पैसा पनि छैन।

That's a serious situation. First, there are legal protections against utility disconnection. If you declare financial hardship, they must delay the disconnection. Let's contact them directly and arrange a payment plan.

खानेकुराको के गर्ने? फ्रिज खाली छ।

We can provide a food parcel today. It contains basic supplies for three to five days. We can also register you with the local food bank.

औषधि पनि किन्न सकिरहेको छैन। रक्तचापको औषधि सकिन लागेको छ।

There's a prescription assistance scheme. If you've reached the Safety Net threshold, your medication costs are significantly reduced. Let's check your prescription records to see if you qualify.

धन्यवाद। यस्तो हुन्छ भन्ने सोचेको थिइनँ। लाज लाग्छ।

There's nothing to be embarrassed about. Financial hardship can happen to anyone. What matters is that you've asked for help. For longer-term budgeting, I can also refer you to free financial counselling.

हो, कृपया। फेरि यस्तो नहोस् भनेर सिक्न चाहन्छु।

A financial counsellor can help you create a budget, manage debts, and negotiate with creditors — all free of charge. I'll arrange an appointment for next week.

धेरै धन्यवाद। आज आएर राम्रो भयो।

Welcome to the migrant settlement support service. You've recently arrived in Australia. We're here to help you settle into the area.

तीन हप्ता अघि परिवारसँग आएँ। कहाँबाट सुरु गर्ने थाहा छैन। सबै फरक छ।

It's perfectly normal to feel overwhelmed. Let's take it step by step. First, I'll help you register for essential services — Medicare, a bank account, a TFN, and school enrolment for the children.

अंग्रेजी लगभग बोल्न सकिन्न। कसरी गर्ने?

As a permanent resident, you're entitled to five hundred and ten hours of free English classes through AMEP. There are also settlement services that can help with employment, housing, and schooling.

काम खोज्ने पनि चिन्ता। देशको योग्यता अस्ट्रेलियामा मान्य छ कि छैन थाहा छैन।

I can refer you to a free skills recognition service. There are also job readiness programs that cover Australian workplace culture, resume writing, and interview practice.

श्रीमती मानसिक रूपमा अस्थिर। देशमा कठिन अनुभव भयो।

I can refer her to a trauma counsellor who speaks your language. It's free and completely confidential. Many new migrants go through similar difficulties, and seeking help is a sign of strength.

बच्चाहरूको साथी बनाउने पनि चिन्ता। भाषा फरक, विद्यालयमा एक्लो नपरोस्।

Schools have EAL/D support for English learners. There are also multicultural youth groups on weekends where children can meet others from similar backgrounds. Sports clubs are another great way to connect.

साँच्चै आभारी। यति सहयोग हुन्छ भन्ने सोचेको थिइनँ। आशा देखिन थाल्यो।