NAATI CCL Korean Community & Social Services Practice Dialogues — Worked Examples

Good morning. Welcome to Centrelink. How can I help you today?

지난달에 직장을 잃었고 구직자 수당을 신청하고 싶습니다. 두 아이와 주택 대출이 있어요.

I'm sorry to hear about your situation. I need to check a few things. What was your last day of employment? Did you receive a redundancy or severance payment?

3월 15일이 마지막이었고 4주분 해고 수당과 미사용 연차 수당을 받았어요.

The redundancy payment will affect your waiting period. With four weeks' redundancy, there will be a waiting period before payments start. However, it's important to apply straight away to start the clock running.

대기 기간 중에는 아무것도 못 받나요? 주택 대출 납부가 걱정이에요.

Since you have children, you may be eligible for Family Tax Benefit Part A during the waiting period. If you're in serious financial hardship, you can also apply for an emergency payment.

신청에 어떤 서류가 필요한가요?

You'll need identification — a driver's licence or passport — your bank account details, a separation certificate from your former employer, and your income tax return. Do you have a myGov account?

네, 있어요. 온라인으로 신청할 수 있나요? 어린아이가 있어서 여러 번 오기 힘들어요.

Yes, you can complete most of it through myGov. I'll help you set it up today. I also need to explain the waiting period — there may be a one-week wait before payments start.

감사합니다. 혼자 해결해야 한다고 생각했는데 안심이 됐어요.

Welcome to the emergency housing assistance service. Can you tell me about your situation today?

오늘 밤 묵을 곳이 없어요. 집주인이 오늘 자물쇠를 바꿔서 쫓겨났어요. 짐은 아직 안에 있어요.

That's an illegal eviction. First, let's secure safe accommodation for tonight, and then we'll discuss your legal options. Are you alone? Do you have children?

15살 딸이 있어요. 친구 집에 있지만 오래 묵을 수 없어요.

I can arrange temporary accommodation for tonight. We have short-stay lodging for up to two weeks. Meals, showers, and a safe environment are provided.

반려동물은요? 작은 개가 있는데 차 안에 있어요.

Pet-friendly facilities are limited, but they do exist. I'll check the nearest one. If it's not possible, I can also refer you to a temporary animal care service.

짐을 되찾을 방법이 있나요? 옷, 약, 딸의 학교 물품이 필요해요.

Yes, we can contact a tenancy adviser to request access to your belongings. Since this is domestic violence, you may be eligible for an urgent removal. We'll arrange a police escort if needed.

정말 감사합니다. 혼자서 어떻게 하나 막막했어요.

You don't have to handle this alone. Today I'll arrange the accommodation, contact the tenancy adviser, and notify your daughter's school. Let's organise the paperwork together.

어디서부터 시작하면 될까요?

Welcome to your NDIS planning meeting. Today we'll discuss your goals and the support you need in relation to your disability.

뇌성마비가 있고 전동 휠체어를 사용합니다. 지금은 독립적으로 살고 싶지만 일상생활 지원이 필요해요.

Independent living is a wonderful goal. Which areas of support are most important to you?

아침저녁 착탈의, 목욕, 요리 도움이 필요해요. 병원 가는 교통편도 필요합니다.

The NDIS can cover personal care support, home modifications, and mobility assistance. Can you tell me about your current living situation?

부모님과 살고 있지만 독립하고 싶어요. 배리어프리 임대 주택을 찾기가 어렵습니다.

The NDIS also supports housing search and transition. I can refer you to a specialist housing coordinator. We'll also check whether you qualify for SDA — Specialist Disability Accommodation.

SDA가 뭔가요?

It's specially designed housing with built-in physical accessibility features — wide corridors, wheelchair-accessible bathrooms, automatic doors, and smart home technology.

매우 관심이 있어요. 비용은 어떻게 되나요?

If you qualify for SDA, the NDIS pays the SDA provider directly. You only pay a reasonable rent contribution — usually about twenty-five per cent of your disability support pension. The NDIS covers the rest.

믿기 어려워요. 독립 생활은 꿈이었는데 현실이 될 수도 있군요. 다음 단계는 뭔가요?

Welcome to youth services. We support young people aged fifteen to twenty-five. What's been going on for you?

17살이에요. 집에서 쫓겨나서 친구 소파에서 자고 있어요. 학교도 못 가고 있어요.

Your safety is the first priority. At your age, there's an obligation to make sure you have stable housing and access to education. Can you tell me what happened?

엄마의 새 파트너와 안 맞아서 집에 있으면 소리를 지르게 돼요. 더 이상 못 참겠어요.

That sounds really difficult. We can try family mediation, or if it's not safe to return, we can help you find alternative accommodation and apply for income support.

때린 적은 없지만 벽을 치거나 물건을 던져요. 무서워요.

That kind of threatening behaviour is a form of violence. If you don't feel safe, we take that seriously. I can arrange a referral to a temporary youth shelter and also organise counselling for you.

학교는 어떡하죠? 벌써 2주나 빠졌어요.

I'll contact the school, explain the situation, and arrange some flexibility for now. Your education doesn't need to stop. We can support you to attend from the shelter.

돈도 없어요. 아르바이트를 하고 싶은데 어떻게 해야 할지 모르겠어요.

If you're sixteen or older, you can apply for Youth Allowance through Centrelink. If you can't live at home, the independent rate is higher. I'll help you with the application.

이렇게 많은 지원이 있을 줄 몰랐어요. 모든 게 무너진 줄 알았어요.

You've come to discuss a Home Care Package for your mother. Can you tell me about her current situation?

어머니가 82세로 혼자 사세요. 넘어지기 쉬워지고 청소와 장보기가 힘들어졌어요. 시설에 보내고 싶지 않아서 집에서 생활할 수 있는 지원을 찾고 있어요.

A Home Care Package is exactly for that. There are four levels, ranging from basic support to high-level care.

어머니에게 어떤 레벨이 적합할까요?

Based on what you've told me, Level 2 or 3 seems appropriate. A formal assessment is carried out by an Aged Care Assessment Team. They visit and determine the type and amount of support needed.

대기 시간이 얼마나 걸리나요?

The assessment is usually arranged within two to four weeks. However, the allocation of a package can take several months to over a year. While waiting, the Commonwealth Home Support Programme can provide some services.

그렇게 오래요? 그 사이 어머니가 걱정돼요.

The Home Support Programme offers cleaning, shopping, meal delivery, and social activities at low cost. We can also arrange an occupational therapist visit to assess fall prevention measures at home.

바로 시작할 수 있나요?

Yes, the Home Support Programme has a short waiting time. I'll contact My Aged Care today to arrange the assessment, and at the same time register for immediate support services.

감사합니다. 어머니가 여전히 자기 집에서 살 수 있게 하고 싶어요.

Welcome to the emergency relief service. How can we help you?

공과금을 3개월 체납했어요. 전기 차단 통보를 받았습니다. 식비도 어려워요.

That's a serious situation. First, there are legal protections against utility disconnection. If you declare financial hardship, they must delay the disconnection. Let's contact them directly and arrange a payment plan.

식료품은요? 냉장고가 거의 비었어요.

We can provide a food parcel today. It contains basic supplies for three to five days. We can also register you with the local food bank.

약값도 못 내고 있어요. 고혈압 약이 곧 떨어져요.

There's a prescription assistance scheme. If you've reached the Safety Net threshold, your medication costs are significantly reduced. Let's check your prescription records to see if you qualify.

감사합니다. 이런 상황이 될 줄 몰랐어요. 부끄럽습니다.

There's nothing to be embarrassed about. Financial hardship can happen to anyone. What matters is that you've asked for help. For longer-term budgeting, I can also refer you to free financial counselling.

네, 부탁합니다. 이런 일이 다시 없도록 배우고 싶어요.

A financial counsellor can help you create a budget, manage debts, and negotiate with creditors — all free of charge. I'll arrange an appointment for next week.

정말 감사합니다. 오늘 와서 다행이에요.

Welcome to the migrant settlement support service. You've recently arrived in Australia. We're here to help you settle into the area.

3주 전에 가족과 도착했어요. 어디서 시작해야 할지 전혀 모르겠어요. 모든 것이 달라요.

It's perfectly normal to feel overwhelmed. Let's take it step by step. First, I'll help you register for essential services — Medicare, a bank account, a TFN, and school enrolment for the children.

영어를 거의 못 해요. 어떻게 해야 하나요?

As a permanent resident, you're entitled to five hundred and ten hours of free English classes through AMEP. There are also settlement services that can help with employment, housing, and schooling.

일자리 찾는 것도 걱정이에요. 본국 자격이 호주에서 인정되는지 모르겠어요.

I can refer you to a free skills recognition service. There are also job readiness programs that cover Australian workplace culture, resume writing, and interview practice.

아내가 정신적으로 불안정해요. 본국에서 힘든 경험을 했어요.

I can refer her to a trauma counsellor who speaks your language. It's free and completely confidential. Many new migrants go through similar difficulties, and seeking help is a sign of strength.

아이들의 친구 사귀기도 걱정돼요. 언어가 달라서 학교에서 고립될까 봐요.

Schools have EAL/D support for English learners. There are also multicultural youth groups on weekends where children can meet others from similar backgrounds. Sports clubs are another great way to connect.

정말 감사합니다. 이렇게 많은 지원이 있을 줄 몰랐어요. 희망이 생겼어요.