NAATI CCL Japanese Community & Social Services Practice Dialogues — Worked Examples

Good morning. Welcome to Centrelink. How can I help you today?

先月仕事を失い、求職者手当を申請したいのですが。2人の子供と住宅ローンがあります。

I'm sorry to hear about your situation. I need to check a few things. What was your last day of employment? Did you receive a redundancy or severance payment?

3月15日が最終日で、4週間分の解雇手当と未消化の有給休暇を受け取りました。

The redundancy payment will affect your waiting period. With four weeks' redundancy, there will be a waiting period before payments start. However, it's important to apply straight away to start the clock running.

待機期間中は何も受け取れないんですか？住宅ローンの支払いがあるので心配です。

Since you have children, you may be eligible for Family Tax Benefit Part A during the waiting period. If you're in serious financial hardship, you can also apply for an emergency payment.

申請にはどんな書類が必要ですか？

You'll need identification — a driver's licence or passport — your bank account details, a separation certificate from your former employer, and your income tax return. Do you have a myGov account?

はい、あります。オンラインで申請できますか？小さい子供がいるので、何度も来るのが大変です。

Yes, you can complete most of it through myGov. I'll help you set it up today. I also need to explain the waiting period — there may be a one-week wait before payments start.

ありがとうございます。一人で乗り越えなければならないと思っていたので、安心しました。

Welcome to the emergency housing assistance service. Can you tell me about your situation today?

今晩泊まるところがありません。家主が今日鍵を変えて追い出しました。荷物はまだ中にあります。

That's an illegal eviction. First, let's secure safe accommodation for tonight, and then we'll discuss your legal options. Are you alone? Do you have children?

15歳の娘がいます。友達の家にいますが、長くは泊まれません。

I can arrange temporary accommodation for tonight. We have short-stay lodging for up to two weeks. Meals, showers, and a safe environment are provided.

ペットはどうですか？小さな犬がいて、車の中にいます。

Pet-friendly facilities are limited, but they do exist. I'll check the nearest one. If it's not possible, I can also refer you to a temporary animal care service.

荷物を取り戻す方法はありますか？服、薬、娘の学校の物が必要です。

Yes, we can contact a tenancy adviser to request access to your belongings. Since this is domestic violence, you may be eligible for an urgent removal. We'll arrange a police escort if needed.

本当にありがとうございます。一人でどうしようかと思っていました。

You don't have to handle this alone. Today I'll arrange the accommodation, contact the tenancy adviser, and notify your daughter's school. Let's organise the paperwork together.

何から始めればいいですか？

Welcome to your NDIS planning meeting. Today we'll discuss your goals and the support you need in relation to your disability.

脳性麻痺があり、電動車椅子を使っています。今は一人暮らしがしたいのですが、日常生活のサポートが必要です。

Independent living is a wonderful goal. Which areas of support are most important to you?

朝と夜の着替え、入浴、料理の手伝いが必要です。通院の交通手段も必要です。

The NDIS can cover personal care support, home modifications, and mobility assistance. Can you tell me about your current living situation?

両親と住んでいますが、独立したいです。バリアフリーの適切な賃貸住宅を見つけるのが難しいです。

The NDIS also supports housing search and transition. I can refer you to a specialist housing coordinator. We'll also check whether you qualify for SDA — Specialist Disability Accommodation.

SDAとは何ですか？

It's specially designed housing with built-in physical accessibility features — wide corridors, wheelchair-accessible bathrooms, automatic doors, and smart home technology.

ぜひ興味があります。費用はどうなりますか？

If you qualify for SDA, the NDIS pays the SDA provider directly. You only pay a reasonable rent contribution — usually about twenty-five per cent of your disability support pension. The NDIS covers the rest.

信じられません。一人暮らしは夢でしたが、現実になるかもしれませんね。次のステップは何ですか？

Welcome to youth services. We support young people aged fifteen to twenty-five. What's been going on for you?

17歳です。家を出されて、友達のソファで寝ています。学校も行けていません。

Your safety is the first priority. At your age, there's an obligation to make sure you have stable housing and access to education. Can you tell me what happened?

お母さんの新しいパートナーと合わなくて、家にいると怒鳴り合いになります。もう耐えられませんでした。

That sounds really difficult. We can try family mediation, or if it's not safe to return, we can help you find alternative accommodation and apply for income support.

叩かれたことはないですが、壁を殴ったり物を投げたりします。怖いです。

That kind of threatening behaviour is a form of violence. If you don't feel safe, we take that seriously. I can arrange a referral to a temporary youth shelter and also organise counselling for you.

学校のことはどうすればいいですか？もう2週間休んでいます。

I'll contact the school, explain the situation, and arrange some flexibility for now. Your education doesn't need to stop. We can support you to attend from the shelter.

お金もありません。バイトしたいけど、どうすればいいかわかりません。

If you're sixteen or older, you can apply for Youth Allowance through Centrelink. If you can't live at home, the independent rate is higher. I'll help you with the application.

こんなにサポートがあると思いませんでした。何もかも崩れたと思っていました。

You've come to discuss a Home Care Package for your mother. Can you tell me about her current situation?

母は82歳で一人暮らしです。転びやすくなり、掃除や買い物が困難になっています。施設に入れたくないので、自宅で生活を続けられるサポートを探しています。

A Home Care Package is exactly for that. There are four levels, ranging from basic support to high-level care.

どのレベルが母に適していますか？

Based on what you've told me, Level 2 or 3 seems appropriate. A formal assessment is carried out by an Aged Care Assessment Team. They visit and determine the type and amount of support needed.

待ち時間はどのくらいですか？

The assessment is usually arranged within two to four weeks. However, the allocation of a package can take several months to over a year. While waiting, the Commonwealth Home Support Programme can provide some services.

そんなに長いんですか？その間、母が心配です。

The Home Support Programme offers cleaning, shopping, meal delivery, and social activities at low cost. We can also arrange an occupational therapist visit to assess fall prevention measures at home.

すぐに始められますか？

Yes, the Home Support Programme has a short waiting time. I'll contact My Aged Care today to arrange the assessment, and at the same time register for immediate support services.

ありがとうございます。母がまだ自分の家で暮らせるようにしたいです。

Welcome to the emergency relief service. How can we help you?

光熱費を3か月滞納しています。電気が止められる通知を受けました。食費もままなりません。

That's a serious situation. First, there are legal protections against utility disconnection. If you declare financial hardship, they must delay the disconnection. Let's contact them directly and arrange a payment plan.

食料はどうすればいいですか？冷蔵庫がほぼ空です。

We can provide a food parcel today. It contains basic supplies for three to five days. We can also register you with the local food bank.

薬代も払えていません。高血圧の薬がもう切れそうです。

There's a prescription assistance scheme. If you've reached the Safety Net threshold, your medication costs are significantly reduced. Let's check your prescription records to see if you qualify.

ありがとうございます。この状況になるとは思いませんでした。恥ずかしいです。

There's nothing to be embarrassed about. Financial hardship can happen to anyone. What matters is that you've asked for help. For longer-term budgeting, I can also refer you to free financial counselling.

はい、お願いします。こうならないよう学びたいです。

A financial counsellor can help you create a budget, manage debts, and negotiate with creditors — all free of charge. I'll arrange an appointment for next week.

本当にありがとうございます。今日来てよかったです。

Welcome to the migrant settlement support service. You've recently arrived in Australia. We're here to help you settle into the area.

3週間前に家族と到着しました。何から始めればいいかまったくわかりません。すべてが違います。

It's perfectly normal to feel overwhelmed. Let's take it step by step. First, I'll help you register for essential services — Medicare, a bank account, a TFN, and school enrolment for the children.

英語がほとんど話せません。どうやってやっていけばいいですか？

As a permanent resident, you're entitled to five hundred and ten hours of free English classes through AMEP. There are also settlement services that can help with employment, housing, and schooling.

仕事を見つけるのも心配です。母国での資格がオーストラリアで認められるかわかりません。

I can refer you to a free skills recognition service. There are also job readiness programs that cover Australian workplace culture, resume writing, and interview practice.

妻は精神的に不安定です。母国で辛い経験をしました。

I can refer her to a trauma counsellor who speaks your language. It's free and completely confidential. Many new migrants go through similar difficulties, and seeking help is a sign of strength.

子供たちの友達作りも心配です。言葉が違うので学校で孤立しないか。

Schools have EAL/D support for English learners. There are also multicultural youth groups on weekends where children can meet others from similar backgrounds. Sports clubs are another great way to connect.

本当に感謝します。こんなにサポートがあると思いませんでした。希望が持てるようになりました。