NAATI CCL Nepali Employment & Workplace Practice Dialogues — Worked Examples

Thank you for coming to the interview. You've applied for the warehouse operator position. First, can you tell me about your experience?

देशमा तीन वर्ष गोदाम। फोर्कलिफ्ट पनि। अस्ट्रेलिया आएर सफाइ, तर गोदाम फर्कन चाहन्छु।

Your forklift experience is a plus. However, do you have an Australian forklift licence? The one from your home country isn't valid here.

अझै लिएको छैन। कति समय र खर्च?

It's a two-day course costing three to four hundred dollars. If you pass, the licence is valid for five years. Many employers will reimburse the cost.

भर्नापछि लिने विकल्प? अहिले खर्च गर्न सकिन्न।

It depends. You could start as a general warehouse worker without the forklift licence and get trained on the job. Many companies offer in-house forklift training.

राम्रो। काम समय र तलब?

Hours are Monday to Friday, six to two-thirty. The hourly rate is thirty-two dollars, with time-and-a-half for overtime. There's also a shift allowance for early starts.

सुरक्षा जुत्ता र युनिफर्म आफैं?

Safety boots are at your own expense, but we provide a two-hundred-dollar voucher towards them. The uniform, safety vest, and helmet are all provided by the company. All PPE is issued on your first day.

कहिलेदेखि सुरु? तुरुन्तै गर्न सक्छु।

Welcome to the workplace safety induction. Today I'll be explaining the safety procedures for this factory. This is very important, so please listen carefully.

प्रश्न छ। अंग्रेजी कमजोर, सुरक्षा चिन्ह पढ्न नसके?

All safety signs include colour-coded pictograms. Red means danger, yellow means caution, and green means safe. We also have safety manuals available in your language.

चोट लागे के गर्ने?

Report any injury, no matter how small, to your supervisor immediately. First aid kits are located on every floor. In an emergency, call triple zero first, then notify the manager.

श्रमिक क्षतिपूर्ति? कामको समयमा चोट — उपचार कसले?

All employees are covered by workers' compensation insurance. If injured or ill due to work, it covers medical costs, wages during time off, and rehabilitation. Report injuries to your supervisor immediately.

असुरक्षित लागे काम अस्वीकार गर्न सकिन्छ?

Yes. Under Australian WHS law, workers have the right to refuse work they reasonably believe is dangerous. Report it to your supervisor and the safety representative.

लकर र ब्रेक रूम कहाँ?

Lockers are next to the entrance — we'll provide a padlock. The break room is on the second floor with a kitchen and vending machines. Morning tea is at ten, lunch at twelve-thirty.

सबै बुझें। सुरक्षा पहिले, राम्ररी काम गर्छु।

Thank you for calling the Fair Work Commission. You're enquiring about unfair dismissal.

हो, गत शुक्रबार अचानक बर्खास्त। कार्यसम्पादन कमजोर भने, तर कहिल्यै चेतावनी पाइनँ।

An unfair dismissal claim has a strict time limit. You must lodge it within twenty-one days of the date of dismissal. What is today's date?

पाँच दिन भयो। अझै समय छ?

Yes, you have plenty of time. Let me confirm a few things. Were you employed at the company for more than six months?

दुई वर्ष। पूर्णकालिन हप्तामा अठतीस घण्टा।

You're eligible to make a claim. A fair process would normally include written notice of performance issues, an opportunity to improve, and an improvement plan. Were any of these provided?

केही भएन। शुक्रबार अचानक बोलाएर, त्यही बर्खास्त। बाकस दिएर तीस मिनटमा जा भने।

No warning, no opportunity to improve, and no proper process. This is a strong case for unfair dismissal. You have twenty-one days from the date of dismissal to lodge the application.

कति क्षतिपूर्ति?

The maximum is twenty-six weeks' pay, or six months' income. The actual amount depends on factors like your length of service, expected remaining employment, and your efforts to find new work.

तुरुन्तै आवेदन। अस्सी डलर — मूल्य। अन्यायपूर्ण थियो, अधिकार थाहा भएर राहत।

Thank you for coming in to discuss your return-to-work plan. How is your back injury recovery going?

राम्रो हुँदैछ तर अझै भारी उठ्न सकिन्न। डाक्टरले हल्का काम सुरु गर्न सकिन्छ भने।

Based on the medical certificate, we'll create a phased return-to-work plan. You'll start with three days a week, four hours a day of light duties, and gradually build back up to your normal hours.

हल्का काम गर्दा तलब? पहिलेजस्तै?

Workers' compensation insurance covers the difference. For example, if you were previously working full-time five days and are now working three days, the insurance pays the gap. Your income won't decrease.

फर्किएपछि उही पद? प्रतिस्थापन आएको सुनें।

Legally, the employer is obligated to hold the position of an employee on workers' compensation. They must provide the same role or a suitable alternative. Refusing to do so is against the law.

रोजगारदाताले रोक्न खोजे?

Report it to the workers' compensation insurer's case manager. They can negotiate with your employer for suitable duties. Overriding medical advice can be grounds for complaint.

फिजियोथेरापी कभर?

Yes, all reasonable treatment recommended by your doctor is covered by workers' compensation. This includes physiotherapy, occupational therapy, and psychological counselling if needed. Prior approval is required, so please check with the insurer.

अर्को हप्तादेखि हल्का काम। बिस्तारै फर्कन पाउँदा राहत।

Welcome to the employment support service. We're here to help you find work. Can you tell me about your situation?

छ महिना अघि आएको शरणार्थी। देशमा ट्याक्सी चालक। अलि अंग्रेजी, तर सीभी लेख्न सकिन्न।

I can help with that. First, I'll assist you with creating a resume free of charge. Then let's also discuss obtaining an Australian driver's licence. Do you have a licence from your home country?

हो, दस वर्षको अनुभव। तर अस्ट्रेलियामा चल्दैन सुनें।

As a refugee, you can use your home country licence for twelve months. During that time, take driving lessons and sit the Australian test. I can refer you to a free driving program.

ट्याक्सी बाहेक अरू? विकल्प बढाउन चाहन्छु।

Of course. Delivery drivers, warehouse workers, and aged care workers are all in high demand. Your people skills would also be valuable in care work and customer service. There are also work experience programs available.

अंग्रेजी अझ राम्रो गर्नुपर्छ। काम गर्दै पढ्न सकिन्छ?

Yes, there are evening and weekend English classes. There's also a workplace English program that teaches the language used in specific industries. Both are free.

कहिलेदेखि काम सुरु?

Let's finish your resume this week. Next week, you can start applying for jobs. I'll also arrange a mock interview to practise your English and build confidence.

धेरै धन्यवाद। अस्ट्रेलिया आएपछि पहिलो पटक आशा देखियो।

Thank you for making the time. We need to discuss your performance over the past three months.

भर्खर राम्रो नभएको थाहा छ। व्यक्तिगत समस्या — सम्बन्धविच्छेद प्रक्रिया, ध्यान दिन गाह्रो।

I understand your personal situation and want to support you. However, we also need to address the performance issues. Let's create a plan together that works for both sides.

बर्खास्त?

No, today isn't about termination — it's about creating an improvement plan together. I'm proposing a six-week performance improvement plan with clear goals and support to help you meet them.

कस्तो सहयोग?

Weekly mentoring sessions, time management training, and a referral to the Employee Assistance Program — the EAP — which provides free confidential counselling. The EAP can also help with personal issues like divorce.

EAP निःशुल्क? कम्पनीलाई थाहा हुन्छ?

It's completely free and includes six sessions per year. The content of your counselling is strictly confidential and nothing is shared with the company. They don't even report that you've used the service.

छ हप्तापछि सुधार भएन भने?

I'll be honest with you. If there's no improvement, the next step would be a formal warning. But let's think positively — with the right support, most employees get through this kind of situation.

EAP सम्पर्क गर्छु। व्यक्तिगत समाधान भए काम पनि। अवसरको लागि धन्यवाद।

You've lodged a formal complaint about workplace discrimination. Can you describe what's been happening?

मातृत्व बिदाबाट तीन महिना अघि फर्केपछि, महत्त्वपूर्ण बैठक र पदोन्नतिबाट बाहिर। बिदाअघि टोली नेता थिएँ।

That's a serious allegation. Unfavourable treatment based on parental leave is prohibited under Australian workplace law. Have you been documenting specific incidents?

हो — मिति र इमेल। म्यानेजरले इमेलमा 'बच्चा भएकाहरू प्रतिबद्ध छैनन्' लेखे।

That email is extremely strong evidence of direct discrimination. We'll proceed with the internal complaint. You're also protected from retaliation under equal opportunity law.

प्रतिशोधको डर। गुनासोले अझ नराम्रो?

Retaliation for making a workplace complaint is strictly prohibited by law. If retaliation is suspected, that itself becomes a separate legal issue with additional protections and potential compensation.

कस्तो नतिजा?

You can seek reinstatement of your original position, compensation for lost income, and damages for distress. The complaint goes to the Equal Opportunity Commission if unresolved internally.

सहकर्मीले साथ दिन सक्छन् तर तान्न चाहन्नँ।

Colleague testimony is valuable but cannot be compelled. They can also give evidence anonymously during the investigation. Written evidence such as emails, meeting minutes, and performance reviews is equally effective.

सबै प्रमाण जम्मा गरेर पेश गर्छु। यो अधिकार पहिले थाहा भएको भए।