NAATI CCL Mandarin Employment & Workplace Practice Dialogues — Worked Examples

Thank you for coming to the interview. You've applied for the warehouse operator position. First, can you tell me about your experience?

在我国做了三年仓库工作，也开过叉车。来澳大利亚后做清洁，但想回仓库工作。

Your forklift experience is a plus. However, do you have an Australian forklift licence? The one from your home country isn't valid here.

还没有。拿到要多长时间？多少钱？

It's a two-day course costing three to four hundred dollars. If you pass, the licence is valid for five years. Many employers will reimburse the cost.

有入职后再考的选择吗？我现在付不起。

It depends. You could start as a general warehouse worker without the forklift licence and get trained on the job. Many companies offer in-house forklift training.

太好了。工作时间和薪资是怎样的？

Hours are Monday to Friday, six to two-thirty. The hourly rate is thirty-two dollars, with time-and-a-half for overtime. There's also a shift allowance for early starts.

安全鞋和工服需要自己准备吗？

Safety boots are at your own expense, but we provide a two-hundred-dollar voucher towards them. The uniform, safety vest, and helmet are all provided by the company. All PPE is issued on your first day.

什么时候可以开始？我随时可以。

Welcome to the workplace safety induction. Today I'll be explaining the safety procedures for this factory. This is very important, so please listen carefully.

我有个问题。我英语不太好，看不懂安全标识怎么办？

All safety signs include colour-coded pictograms. Red means danger, yellow means caution, and green means safe. We also have safety manuals available in your language.

如果受伤了怎么办？

Report any injury, no matter how small, to your supervisor immediately. First aid kits are located on every floor. In an emergency, call triple zero first, then notify the manager.

工伤保险怎么样？工作中受伤谁付医疗费？

All employees are covered by workers' compensation insurance. If injured or ill due to work, it covers medical costs, wages during time off, and rehabilitation. Report injuries to your supervisor immediately.

可以拒绝觉得不安全的工作吗？

Yes. Under Australian WHS law, workers have the right to refuse work they reasonably believe is dangerous. Report it to your supervisor and the safety representative.

更衣室和休息室在哪里？

Lockers are next to the entrance — we'll provide a padlock. The break room is on the second floor with a kitchen and vending machines. Morning tea is at ten, lunch at twelve-thirty.

都明白了。安全第一，好好干。

Thank you for calling the Fair Work Commission. You're enquiring about unfair dismissal.

是的，上周五突然被解雇了。说是绩效差，但从没收到过警告。

An unfair dismissal claim has a strict time limit. You must lodge it within twenty-one days of the date of dismissal. What is today's date?

被辞退五天了。还来得及吗？

Yes, you have plenty of time. Let me confirm a few things. Were you employed at the company for more than six months?

工作了两年。全职每周三十八小时。

You're eligible to make a claim. A fair process would normally include written notice of performance issues, an opportunity to improve, and an improvement plan. Were any of these provided?

什么都没有。周五突然叫我过去，当场解雇。给了个箱子让三十分钟内走人。

No warning, no opportunity to improve, and no proper process. This is a strong case for unfair dismissal. You have twenty-one days from the date of dismissal to lodge the application.

能期望多少赔偿？

The maximum is twenty-six weeks' pay, or six months' income. The actual amount depends on factors like your length of service, expected remaining employment, and your efforts to find new work.

我马上申请。八十块值得。我知道自己被不公平对待了，知道有权利让我安心了。

Thank you for coming in to discuss your return-to-work plan. How is your back injury recovery going?

好多了但还不能搬重东西。医生说可以做轻活。

Based on the medical certificate, we'll create a phased return-to-work plan. You'll start with three days a week, four hours a day of light duties, and gradually build back up to your normal hours.

轻活期间工资怎么算？和以前一样吗？

Workers' compensation insurance covers the difference. For example, if you were previously working full-time five days and are now working three days, the insurance pays the gap. Your income won't decrease.

复工后能回到原来的岗位吗？听说已经找了人替代。

Legally, the employer is obligated to hold the position of an employee on workers' compensation. They must provide the same role or a suitable alternative. Refusing to do so is against the law.

如果雇主试图阻止复工怎么办？

Report it to the workers' compensation insurer's case manager. They can negotiate with your employer for suitable duties. Overriding medical advice can be grounds for complaint.

康复的理疗费用包括吗？

Yes, all reasonable treatment recommended by your doctor is covered by workers' compensation. This includes physiotherapy, occupational therapy, and psychological counselling if needed. Prior approval is required, so please check with the insurer.

下周可以开始轻活了。能循序渐进让我放心。

Welcome to the employment support service. We're here to help you find work. Can you tell me about your situation?

我是半年前来的难民。在国内开出租车。会一点英语但不会写简历。

I can help with that. First, I'll assist you with creating a resume free of charge. Then let's also discuss obtaining an Australian driver's licence. Do you have a licence from your home country?

有，十年驾龄。但听说在澳大利亚不能用。

As a refugee, you can use your home country licence for twelve months. During that time, take driving lessons and sit the Australian test. I can refer you to a free driving program.

除了出租车还有别的工作吗？想扩大选择。

Of course. Delivery drivers, warehouse workers, and aged care workers are all in high demand. Your people skills would also be valuable in care work and customer service. There are also work experience programs available.

需要提高英语。能一边工作一边学英语吗？

Yes, there are evening and weekend English classes. There's also a workplace English program that teaches the language used in specific industries. Both are free.

什么时候可以开始工作？

Let's finish your resume this week. Next week, you can start applying for jobs. I'll also arrange a mock interview to practise your English and build confidence.

太感谢了。来澳大利亚后第一次看到希望。

Thank you for making the time. We need to discuss your performance over the past three months.

我知道最近表现不好。有很多私事。正在办离婚，很难集中精力。

I understand your personal situation and want to support you. However, we also need to address the performance issues. Let's create a plan together that works for both sides.

我会被开除吗？

No, today isn't about termination — it's about creating an improvement plan together. I'm proposing a six-week performance improvement plan with clear goals and support to help you meet them.

什么样的支持？

Weekly mentoring sessions, time management training, and a referral to the Employee Assistance Program — the EAP — which provides free confidential counselling. The EAP can also help with personal issues like divorce.

EAP免费吗？公司会知道内容吗？

It's completely free and includes six sessions per year. The content of your counselling is strictly confidential and nothing is shared with the company. They don't even report that you've used the service.

六周后没有改善怎么办？

I'll be honest with you. If there's no improvement, the next step would be a formal warning. But let's think positively — with the right support, most employees get through this kind of situation.

我会联系EAP。解决了个人问题工作也会好起来。感谢给我机会。

You've lodged a formal complaint about workplace discrimination. Can you describe what's been happening?

产假回来三个月了，一直被排除在重要会议之外，也从晋升候选人中被剔除了。休假前是团队领导。

That's a serious allegation. Unfavourable treatment based on parental leave is prohibited under Australian workplace law. Have you been documenting specific incidents?

有。记录了日期和邮件往来。有一封上司说'有孩子的人投入度低'的邮件。

That email is extremely strong evidence of direct discrimination. We'll proceed with the internal complaint. You're also protected from retaliation under equal opportunity law.

我怕报复。投诉会不会让情况更糟？

Retaliation for making a workplace complaint is strictly prohibited by law. If retaliation is suspected, that itself becomes a separate legal issue with additional protections and potential compensation.

能期望什么结果？

You can seek reinstatement of your original position, compensation for lost income, and damages for distress. The complaint goes to the Equal Opportunity Commission if unresolved internally.

同事可能会站在我这边但我不想牵连他们。

Colleague testimony is valuable but cannot be compelled. They can also give evidence anonymously during the investigation. Written evidence such as emails, meeting minutes, and performance reviews is equally effective.

我整理好所有证据提交。真希望早点知道这些权利。