NAATI CCL Gujarati Employment & Workplace Practice Dialogues — Worked Examples

Thank you for coming to the interview. You've applied for the warehouse operator position. First, can you tell me about your experience?

વતન — ત્રણ વર્ષ વેરહાઉસ. ફોર્કલિફ્ટ. ઓસ્ટ્રેલિયા — ક્લીનિંગ. વેરહાઉસ — પાછું.

Your forklift experience is a plus. However, do you have an Australian forklift licence? The one from your home country isn't valid here.

ના, હજુ નથી. કેટલો સમય લાગે? ખર્ચ કેટલો?

It's a two-day course costing three to four hundred dollars. If you pass, the licence is valid for five years. Many employers will reimburse the cost.

ભરતી પછી? અત્યારે ન પોસાય.

It depends. You could start as a general warehouse worker without the forklift licence and get trained on the job. Many companies offer in-house forklift training.

સારું. કલાક-પગાર?

Hours are Monday to Friday, six to two-thirty. The hourly rate is thirty-two dollars, with time-and-a-half for overtime. There's also a shift allowance for early starts.

સેફ્ટી બૂટ-યુનિફોર્મ?

Safety boots are at your own expense, but we provide a two-hundred-dollar voucher towards them. The uniform, safety vest, and helmet are all provided by the company. All PPE is issued on your first day.

ક્યારે? તુરંત.

Welcome to the workplace safety induction. Today I'll be explaining the safety procedures for this factory. This is very important, so please listen carefully.

ઈંગ્લિશ — બહુ ન. સેફ્ટી સાઈન — ન વાંચી શકું?

All safety signs include colour-coded pictograms. Red means danger, yellow means caution, and green means safe. We also have safety manuals available in your language.

ઈજા થાય તો શું કરવું?

Report any injury, no matter how small, to your supervisor immediately. First aid kits are located on every floor. In an emergency, call triple zero first, then notify the manager.

વર્કર્સ કૉમ્પ સમજાવો? કામ પર ઈજા થાય તો મેડિકલ ખર્ચ કોણ ચૂકવે?

All employees are covered by workers' compensation insurance. If injured or ill due to work, it covers medical costs, wages during time off, and rehabilitation. Report injuries to your supervisor immediately.

અસુરક્ષિત લાગે તો ના પાડી શકું?

Yes. Under Australian WHS law, workers have the right to refuse work they reasonably believe is dangerous. Report it to your supervisor and the safety representative.

લોકર-બ્રેક?

Lockers are next to the entrance — we'll provide a padlock. The break room is on the second floor with a kitchen and vending machines. Morning tea is at ten, lunch at twelve-thirty.

સમજ્યો. સેફ્ટી — મહેનત.

Thank you for calling the Fair Work Commission. You're enquiring about unfair dismissal.

ગયા શુક્રે — અચાનક. પ્રદર્શન — ખરાબ, ચેતવણી — ક્યારેય ન.

An unfair dismissal claim has a strict time limit. You must lodge it within twenty-one days of the date of dismissal. What is today's date?

પાંચ દિવસ. સમય?

Yes, you have plenty of time. Let me confirm a few things. Were you employed at the company for more than six months?

બે વર્ષ. ફુલ-ટાઈમ, આડત્રીસ.

You're eligible to make a claim. A fair process would normally include written notice of performance issues, an opportunity to improve, and an improvement plan. Were any of these provided?

કંઈ ન થયું. શુક્રવારે — ચેતવણી વિના — તુરંત બરતરફ. બૉક્સ આપ્યું અને ત્રીસ મિનિટમાં બહાર.

No warning, no opportunity to improve, and no proper process. This is a strong case for unfair dismissal. You have twenty-one days from the date of dismissal to lodge the application.

ભરપાઈ?

The maximum is twenty-six weeks' pay, or six months' income. The actual amount depends on factors like your length of service, expected remaining employment, and your efforts to find new work.

તુરંત ક્લેમ. એંસી — મૂલ્ય. અન્યાય — અવકાશ — રાહત.

Thank you for coming in to discuss your return-to-work plan. How is your back injury recovery going?

ભેદ, ભારે — ન. ડૉક્ટર — લાઈટ ડ્યૂટી.

Based on the medical certificate, we'll create a phased return-to-work plan. You'll start with three days a week, four hours a day of light duties, and gradually build back up to your normal hours.

હળવી ડ્યૂટી દરમિયાન પગાર? પહેલાં જેવો?

Workers' compensation insurance covers the difference. For example, if you were previously working full-time five days and are now working three days, the insurance pays the gap. Your income won't decrease.

જૂનું પદ? રિપ્લેસમેન્ટ — સાંભળ્યું.

Legally, the employer is obligated to hold the position of an employee on workers' compensation. They must provide the same role or a suitable alternative. Refusing to do so is against the law.

નોકરીદાતા વાપસી ન દે તો શું કરું?

Report it to the workers' compensation insurer's case manager. They can negotiate with your employer for suitable duties. Overriding medical advice can be grounds for complaint.

ફિઝિયો?

Yes, all reasonable treatment recommended by your doctor is covered by workers' compensation. This includes physiotherapy, occupational therapy, and psychological counselling if needed. Prior approval is required, so please check with the insurer.

આવતા અઠવાડિયે હળવી ડ્યૂટી — શરૂ. ક્રમશઃ — રાહત.

Welcome to the employment support service. We're here to help you find work. Can you tell me about your situation?

છ મહિના — રેફ્યુજી. વતન — ટેક્સી. થોડું ઈંગ્લિશ. રેઝ્યુમે — ન.

I can help with that. First, I'll assist you with creating a resume free of charge. Then let's also discuss obtaining an Australian driver's licence. Do you have a licence from your home country?

દસ વર્ષનો ડ્રાઈવિંગ અનુભવ. ઑસ્ટ્રેલિયામાં અમાન્ય — સાંભળ્યું.

As a refugee, you can use your home country licence for twelve months. During that time, take driving lessons and sit the Australian test. I can refer you to a free driving program.

ટૅક્સી ઉપરાંત બીજી નોકરી? વિકલ્પો.

Of course. Delivery drivers, warehouse workers, and aged care workers are all in high demand. Your people skills would also be valuable in care work and customer service. There are also work experience programs available.

ઈંગ્લિશ. કામ + ભણવું?

Yes, there are evening and weekend English classes. There's also a workplace English program that teaches the language used in specific industries. Both are free.

ક્યારે?

Let's finish your resume this week. Next week, you can start applying for jobs. I'll also arrange a mock interview to practise your English and build confidence.

ખૂબ. ઓસ્ટ્રેલિયા — પ્રથમ — આશા.

Thank you for making the time. We need to discuss your performance over the past three months.

જાણું છું — સારું નથી. વ્યક્તિગત મુશ્કેલી — છૂટાછેડા ચાલે — ધ્યાન ન.

I understand your personal situation and want to support you. However, we also need to address the performance issues. Let's create a plan together that works for both sides.

છૂટા?

No, today isn't about termination — it's about creating an improvement plan together. I'm proposing a six-week performance improvement plan with clear goals and support to help you meet them.

કેવો?

Weekly mentoring sessions, time management training, and a referral to the Employee Assistance Program — the EAP — which provides free confidential counselling. The EAP can also help with personal issues like divorce.

EAP — ફ્રી? કંપની — જાણે?

It's completely free and includes six sessions per year. The content of your counselling is strictly confidential and nothing is shared with the company. They don't even report that you've used the service.

છ અઠવાડિયા પછી સુધારો ન થાય?

I'll be honest with you. If there's no improvement, the next step would be a formal warning. But let's think positively — with the right support, most employees get through this kind of situation.

EAP — સંપર્ક. વ્યક્તિગત ઠીક — કામ ઠીક. તક — ધન્યવાદ.

You've lodged a formal complaint about workplace discrimination. Can you describe what's been happening?

મેટરનિટી — ત્રણ મહિના — મીટિંગ — ન, પ્રમોશન — ન. પહેલાં ટીમ લીડર.

That's a serious allegation. Unfavourable treatment based on parental leave is prohibited under Australian workplace law. Have you been documenting specific incidents?

હા, તારીખ અને ઈમેઈલ રેકૉર્ડ રાખ્યો. સુપરવાઈઝરનો ઈમેઈલ — 'બાળકો — ઓછા.'

That email is extremely strong evidence of direct discrimination. We'll proceed with the internal complaint. You're also protected from retaliation under equal opportunity law.

બદલો — ડર. ફરિયાદ — ખરાબ?

Retaliation for making a workplace complaint is strictly prohibited by law. If retaliation is suspected, that itself becomes a separate legal issue with additional protections and potential compensation.

કેવું પરિણામ મળી શકે?

You can seek reinstatement of your original position, compensation for lost income, and damages for distress. The complaint goes to the Equal Opportunity Commission if unresolved internally.

સાથીઓ — ટેકો — ઈચ્છે, પણ તેમને સામેલ ન.

Colleague testimony is valuable but cannot be compelled. They can also give evidence anonymously during the investigation. Written evidence such as emails, meeting minutes, and performance reviews is equally effective.

પુરાવો — સબમિટ. અવકાશ — વહેલું.