NAATI CCL Urdu Employment & Workplace Practice Dialogues — Worked Examples

Thank you for coming to the interview. You've applied for the warehouse operator position. First, can you tell me about your experience?

اپنے ملک میں تین سال گودام میں کام کیا۔ فورک لفٹ بھی چلائی۔ آسٹریلیا آنے کے بعد سے صفائی کا کام کر رہا ہوں لیکن گودام کے کام پر واپس جانا چاہتا ہوں۔

Your forklift experience is a plus. However, do you have an Australian forklift licence? The one from your home country isn't valid here.

ابھی نہیں۔ لینے میں کتنا وقت لگتا ہے؟ خرچ کتنا ہے؟

It's a two-day course costing three to four hundred dollars. If you pass, the licence is valid for five years. Many employers will reimburse the cost.

بھرتی کے بعد حاصل کرنے کا آپشن ہے؟ ابھی خرچ اٹھانے کی استطاعت نہیں۔

It depends. You could start as a general warehouse worker without the forklift licence and get trained on the job. Many companies offer in-house forklift training.

بہت اچھا۔ کام کے اوقات اور تنخواہ بتائیں؟

Hours are Monday to Friday, six to two-thirty. The hourly rate is thirty-two dollars, with time-and-a-half for overtime. There's also a shift allowance for early starts.

سیفٹی بوٹ اور یونیفارم خود لانا ہوگا؟

Safety boots are at your own expense, but we provide a two-hundred-dollar voucher towards them. The uniform, safety vest, and helmet are all provided by the company. All PPE is issued on your first day.

کب شروع ہو سکتا ہے؟ فوراً دستیاب ہوں۔

Welcome to the workplace safety induction. Today I'll be explaining the safety procedures for this factory. This is very important, so please listen carefully.

سوال ہے۔ انگریزی اچھی نہیں۔ حفاظتی نشانیاں نہ پڑھ سکوں تو کیا کروں؟

All safety signs include colour-coded pictograms. Red means danger, yellow means caution, and green means safe. We also have safety manuals available in your language.

زخمی ہو جاؤں تو کیا کروں؟

Report any injury, no matter how small, to your supervisor immediately. First aid kits are located on every floor. In an emergency, call triple zero first, then notify the manager.

ورکرز کمپنسیشن سمجھائیں؟ کام پر زخمی ہوں تو علاج کا خرچ کون دیتا ہے؟

All employees are covered by workers' compensation insurance. If injured or ill due to work, it covers medical costs, wages during time off, and rehabilitation. Report injuries to your supervisor immediately.

غیر محفوظ لگنے والا کام کرنے سے انکار کر سکتا ہوں؟

Yes. Under Australian WHS law, workers have the right to refuse work they reasonably believe is dangerous. Report it to your supervisor and the safety representative.

لاکر اور بریک روم کہاں ہیں؟

Lockers are next to the entrance — we'll provide a padlock. The break room is on the second floor with a kitchen and vending machines. Morning tea is at ten, lunch at twelve-thirty.

سب سمجھ آ گیا۔ حفاظت پہلے — محنت سے کام کروں گا۔

Thank you for calling the Fair Work Commission. You're enquiring about unfair dismissal.

جی، پچھلے جمعے اچانک برطرف ہوا۔ کارکردگی خراب بتائی لیکن ایک بھی وارننگ نہیں ملی تھی۔

An unfair dismissal claim has a strict time limit. You must lodge it within twenty-one days of the date of dismissal. What is today's date?

پانچ دن پہلے ہوا۔ ابھی وقت ہے؟

Yes, you have plenty of time. Let me confirm a few things. Were you employed at the company for more than six months?

دو سال کام کیا۔ فل ٹائم، ہفتے میں اڑتیس گھنٹے۔

You're eligible to make a claim. A fair process would normally include written notice of performance issues, an opportunity to improve, and an improvement plan. Were any of these provided?

ایسا کچھ نہیں ہوا۔ جمعے کو بغیر وارننگ بلا کر فوری برطرف کیا۔ ڈبہ دیا اور تیس منٹ میں نکلنے کو کہا۔

No warning, no opportunity to improve, and no proper process. This is a strong case for unfair dismissal. You have twenty-one days from the date of dismissal to lodge the application.

کتنا معاوضہ مل سکتا ہے؟

The maximum is twenty-six weeks' pay, or six months' income. The actual amount depends on factors like your length of service, expected remaining employment, and your efforts to find new work.

فوراً دعویٰ دائر کرتا ہوں۔ اسّی ڈالر اس کے قابل ہے۔ غیر منصفانہ سلوک محسوس ہوا اور حقوق کا علم ہونے پر اطمینان ہوا۔

Thank you for coming in to discuss your return-to-work plan. How is your back injury recovery going?

بہتر ہو رہی ہے لیکن ابھی بھاری چیزیں نہیں اٹھا سکتا۔ ڈاکٹر کہتے ہیں ہلکے کام شروع ہو سکتے ہیں۔

Based on the medical certificate, we'll create a phased return-to-work plan. You'll start with three days a week, four hours a day of light duties, and gradually build back up to your normal hours.

ہلکے کام کے دوران تنخواہ کا کیا ہوگا؟ پہلے جیسی ہوگی؟

Workers' compensation insurance covers the difference. For example, if you were previously working full-time five days and are now working three days, the insurance pays the gap. Your income won't decrease.

پرانی پوزیشن واپس ملے گی؟ سنا ہے متبادل رکھ لیا ہے۔

Legally, the employer is obligated to hold the position of an employee on workers' compensation. They must provide the same role or a suitable alternative. Refusing to do so is against the law.

آجر واپسی روکنے کی کوشش کرے تو کیا کروں؟

Report it to the workers' compensation insurer's case manager. They can negotiate with your employer for suitable duties. Overriding medical advice can be grounds for complaint.

بحالی کی فزیو تھراپی کا خرچ اٹھتا ہے؟

Yes, all reasonable treatment recommended by your doctor is covered by workers' compensation. This includes physiotherapy, occupational therapy, and psychological counselling if needed. Prior approval is required, so please check with the insurer.

اگلے ہفتے ہلکے کام شروع ہو سکتے ہیں۔ آہستہ آہستہ واپس آ سکنے کا علم اطمینان بخش ہے۔

Welcome to the employment support service. We're here to help you find work. Can you tell me about your situation?

چھ ماہ پہلے آسٹریلیا آنے والا پناہ گزین ہوں۔ وطن میں ٹیکسی ڈرائیور تھا۔ تھوڑی انگریزی بولتا ہوں لیکن ریزیومے لکھنا نہیں آتا۔

I can help with that. First, I'll assist you with creating a resume free of charge. Then let's also discuss obtaining an Australian driver's licence. Do you have a licence from your home country?

جی، دس سال ڈرائیونگ کا تجربہ ہے۔ لیکن سنا ہے آسٹریلیا میں نہیں چلتا۔

As a refugee, you can use your home country licence for twelve months. During that time, take driving lessons and sit the Australian test. I can refer you to a free driving program.

ٹیکسی کے علاوہ اور نوکریاں ہیں؟ اختیارات بڑھانا چاہتا ہوں۔

Of course. Delivery drivers, warehouse workers, and aged care workers are all in high demand. Your people skills would also be valuable in care work and customer service. There are also work experience programs available.

انگریزی بہتر کرنی ہے۔ کام کرتے ہوئے پڑھ سکتا ہوں؟

Yes, there are evening and weekend English classes. There's also a workplace English program that teaches the language used in specific industries. Both are free.

کام کب شروع ہو سکتا ہے؟

Let's finish your resume this week. Next week, you can start applying for jobs. I'll also arrange a mock interview to practise your English and build confidence.

بہت شکریہ۔ آسٹریلیا آنے کے بعد پہلی بار امید محسوس ہو رہی ہے۔

Thank you for making the time. We need to discuss your performance over the past three months.

معلوم ہے حال ہی میں اچھا نہیں کر رہا۔ ذاتی مسائل ہیں — طلاق ہو رہی ہے اور توجہ دینا مشکل ہے۔

I understand your personal situation and want to support you. However, we also need to address the performance issues. Let's create a plan together that works for both sides.

نکالا جا رہا ہے؟

No, today isn't about termination — it's about creating an improvement plan together. I'm proposing a six-week performance improvement plan with clear goals and support to help you meet them.

کس قسم کی مدد؟

Weekly mentoring sessions, time management training, and a referral to the Employee Assistance Program — the EAP — which provides free confidential counselling. The EAP can also help with personal issues like divorce.

ای اے پی مفت ہے؟ کمپنی کو بتایا جائے گا میں کیا بات کروں؟

It's completely free and includes six sessions per year. The content of your counselling is strictly confidential and nothing is shared with the company. They don't even report that you've used the service.

چھ ہفتے بعد بہتری نہ ہوئی تو؟

I'll be honest with you. If there's no improvement, the next step would be a formal warning. But let's think positively — with the right support, most employees get through this kind of situation.

ای اے پی سے رابطہ کروں گا۔ ذاتی مسائل حل ہوں تو کام بھی بہتر ہوگا۔ موقع دینے کا شکریہ۔

You've lodged a formal complaint about workplace discrimination. Can you describe what's been happening?

تین ماہ پہلے زچگی کی چھٹی سے واپسی کے بعد سے اہم میٹنگز سے نکالا گیا اور ترقی کی فہرست سے ہٹا دیا گیا۔ چھٹی سے پہلے ٹیم لیڈر تھی۔

That's a serious allegation. Unfavourable treatment based on parental leave is prohibited under Australian workplace law. Have you been documenting specific incidents?

جی، تاریخیں اور ای میل تبادلے کا ریکارڈ ہے۔ ایک ای میل ہے جس میں سپروائزر کہتا ہے 'بچوں والے لوگ کم وفادار ہوتے ہیں۔'

That email is extremely strong evidence of direct discrimination. We'll proceed with the internal complaint. You're also protected from retaliation under equal opportunity law.

بدلے کا ڈر ہے۔ شکایت سے معاملے بگڑیں گے نہیں؟

Retaliation for making a workplace complaint is strictly prohibited by law. If retaliation is suspected, that itself becomes a separate legal issue with additional protections and potential compensation.

کیا نتیجہ متوقع ہے؟

You can seek reinstatement of your original position, compensation for lost income, and damages for distress. The complaint goes to the Equal Opportunity Commission if unresolved internally.

ساتھی مدد کو تیار ہوں لیکن ان کو شامل نہیں کرنا چاہتی۔

Colleague testimony is valuable but cannot be compelled. They can also give evidence anonymously during the investigation. Written evidence such as emails, meeting minutes, and performance reviews is equally effective.

تمام ثبوت ترتیب دے کر جمع کراؤں گی۔ کاش ان حقوق کا پہلے پتا ہوتا۔