NAATI CCL Urdu کمیونٹی اور سماجی خدمات مشقی مکالمے

Good morning. Welcome to Centrelink. How can I help you today?

پچھلے مہینے نوکری چلی گئی اور جاب سیکر ادائیگی کے لیے درخواست دینا چاہتا ہوں۔ دو بچے ہیں اور رہن بھی ہے۔

I'm sorry to hear about your situation. I need to check a few things. What was your last day of employment? Did you receive a redundancy or severance payment?

آخری دن پندرہ مارچ تھا۔ چار ہفتے کی فالتو رقم اور غیر استعمال شدہ سالانہ چھٹیاں ملیں۔

The redundancy payment will affect your waiting period. With four weeks' redundancy, there will be a waiting period before payments start. However, it's important to apply straight away to start the clock running.

تو انتظار کی مدت میں کچھ نہیں ملے گا؟ رہن کی قسطوں کی فکر ہے۔

Since you have children, you may be eligible for Family Tax Benefit Part A during the waiting period. If you're in serious financial hardship, you can also apply for an emergency payment.

درخواست کے لیے کون سی دستاویزات چاہییں؟

You'll need identification — a driver's licence or passport — your bank account details, a separation certificate from your former employer, and your income tax return. Do you have a myGov account?

جی ہاں۔ آن لائن درخواست مکمل ہو سکتی ہے؟ چھوٹے بچوں کے ساتھ بار بار آنا مشکل ہے۔

Yes, you can complete most of it through myGov. I'll help you set it up today. I also need to explain the waiting period — there may be a one-week wait before payments start.

شکریہ۔ سوچا تھا اکیلے گزارنا ہوگا، مدد دستیاب ہے جان کر اطمینان ہوا۔

Welcome to the emergency housing assistance service. Can you tell me about your situation today?

آج رات ٹھہرنے کی جگہ نہیں۔ مالک مکان نے تالے بدل کر باہر بند کر دیا۔ سامان ابھی اندر ہے۔

That's an illegal eviction. First, let's secure safe accommodation for tonight, and then we'll discuss your legal options. Are you alone? Do you have children?

پندرہ سال کی بیٹی ہے۔ سہیلی کے گھر ہے لیکن زیادہ دیر نہیں رہ سکتی۔

I can arrange temporary accommodation for tonight. We have short-stay lodging for up to two weeks. Meals, showers, and a safe environment are provided.

پالتو جانور کا کیا؟ چھوٹی کتیا ہے — گاڑی میں ہے۔

Pet-friendly facilities are limited, but they do exist. I'll check the nearest one. If it's not possible, I can also refer you to a temporary animal care service.

سامان واپس ملنے کا کوئی طریقہ ہے؟ کپڑے، دوائی، بیٹی کا سکول کا سامان ضروری ہے۔

Yes, we can contact a tenancy adviser to request access to your belongings. Since this is domestic violence, you may be eligible for an urgent removal. We'll arrange a police escort if needed.

بہت شکریہ۔ اکیلے کیا کرتی معلوم نہیں تھا۔

You don't have to handle this alone. Today I'll arrange the accommodation, contact the tenancy adviser, and notify your daughter's school. Let's organise the paperwork together.

شکریہ۔ شروع کرتے ہیں۔

Welcome to your NDIS planning meeting. Today we'll discuss your goals and the support you need in relation to your disability.

سیریبرل پالسی ہے اور بجلی والی وہیل چیئر استعمال کرتا ہوں۔ خود مختار رہنا چاہتا ہوں لیکن روزمرہ سرگرمیوں میں مدد چاہیے۔

Independent living is a wonderful goal. Which areas of support are most important to you?

صبح شام کپڑے پہننے، نہانے، کھانا بنانے میں مدد چاہیے۔ طبی ملاقاتوں کے لیے ٹرانسپورٹ مدد بھی ضروری ہے۔

The NDIS can cover personal care support, home modifications, and mobility assistance. Can you tell me about your current living situation?

والدین کے ساتھ رہتا ہوں، لیکن خود مختار ہونا چاہتا ہوں۔ قابل رسائی کرایے کا مکان ڈھونڈنا مشکل رہا ہے۔

The NDIS also supports housing search and transition. I can refer you to a specialist housing coordinator. We'll also check whether you qualify for SDA — Specialist Disability Accommodation.

ایس ڈی اے کیا ہے؟

It's specially designed housing with built-in physical accessibility features — wide corridors, wheelchair-accessible bathrooms, automatic doors, and smart home technology.

بہت دلچسپی ہے۔ خرچ کیسے ہوتا ہے؟

If you qualify for SDA, the NDIS pays the SDA provider directly. You only pay a reasonable rent contribution — usually about twenty-five per cent of your disability support pension. The NDIS covers the rest.

یقین نہیں آتا۔ آزادانہ رہنا خواب تھا، سچ ہو سکتا ہے۔ بہت شکریہ۔

Welcome to youth services. We support young people aged fifteen to twenty-five. What's been going on for you?

سترہ سال کا ہوں۔ گھر سے نکال دیا گیا اور دوست کے صوفے پر سو رہا ہوں۔ سکول نہیں جا رہا۔

Your safety is the first priority. At your age, there's an obligation to make sure you have stable housing and access to education. Can you tell me what happened?

امی کے نئے ساتھی سے نہیں بنتی۔ گھر پر ہمیشہ چیخ چلاہٹ اور جھگڑے ہوتے ہیں۔ مزید برداشت نہیں ہوا۔

That sounds really difficult. We can try family mediation, or if it's not safe to return, we can help you find alternative accommodation and apply for income support.

مارا نہیں، لیکن دیواروں پر مکے مارتا ہے اور چیزیں پھینکتا ہے۔ خوفناک ہے۔

That kind of threatening behaviour is a form of violence. If you don't feel safe, we take that seriously. I can arrange a referral to a temporary youth shelter and also organise counselling for you.

سکول کا کیا؟ دو ہفتے سے غیر حاضر ہوں۔

I'll contact the school, explain the situation, and arrange some flexibility for now. Your education doesn't need to stop. We can support you to attend from the shelter.

پیسے بھی نہیں ہیں۔ نوکری کرنا چاہتا ہوں لیکن طریقہ نہیں معلوم۔

If you're sixteen or older, you can apply for Youth Allowance through Centrelink. If you can't live at home, the independent rate is higher. I'll help you with the application.

اتنی مدد ہوگی سوچا نہیں تھا۔ لگا تھا سب بکھر گیا ہے۔

You've come to discuss a Home Care Package for your mother. Can you tell me about her current situation?

ماں بیاسی، اکیلی۔ گرتی ہیں، صفائی-خریداری مشکل۔ نرسنگ ہوم نہیں — گھر رہنا چاہتی ہیں۔

A Home Care Package is exactly for that. There are four levels, ranging from basic support to high-level care.

والدہ کے لیے کون سی سطح ٹھیک ہوگی؟

Based on what you've told me, Level 2 or 3 seems appropriate. A formal assessment is carried out by an Aged Care Assessment Team. They visit and determine the type and amount of support needed.

انتظار کتنا لمبا ہے؟

The assessment is usually arranged within two to four weeks. However, the allocation of a package can take several months to over a year. While waiting, the Commonwealth Home Support Programme can provide some services.

اتنا لمبا؟ اس دوران والدہ کی فکر ہے۔

The Home Support Programme offers cleaning, shopping, meal delivery, and social activities at low cost. We can also arrange an occupational therapist visit to assess fall prevention measures at home.

فوراً شروع ہو سکتا ہے؟

Yes, the Home Support Programme has a short waiting time. I'll contact My Aged Care today to arrange the assessment, and at the same time register for immediate support services.

شکریہ۔ بس والدہ اپنے گھر میں رہ سکیں یہی چاہتا ہوں۔

Welcome to the emergency relief service. How can we help you?

یوٹیلیٹی بلز میں تین ماہ پیچھے ہوں۔ بجلی کاٹنے کا نوٹس آیا ہے۔ کھانے کی بھی مشکل سے استطاعت ہے۔

That's a serious situation. First, there are legal protections against utility disconnection. If you declare financial hardship, they must delay the disconnection. Let's contact them directly and arrange a payment plan.

کھانے کا کیا؟ فریج تقریباً خالی ہے۔

We can provide a food parcel today. It contains basic supplies for three to five days. We can also register you with the local food bank.

دوائی کی استطاعت بھی نہیں۔ بلڈ پریشر کی گولیاں ختم ہونے والی ہیں۔

There's a prescription assistance scheme. If you've reached the Safety Net threshold, your medication costs are significantly reduced. Let's check your prescription records to see if you qualify.

شکریہ۔ سوچا نہیں تھا اس حال میں پہنچوں گا۔ شرمندگی ہے۔

There's nothing to be embarrassed about. Financial hardship can happen to anyone. What matters is that you've asked for help. For longer-term budgeting, I can also refer you to free financial counselling.

جی مہربانی۔ سیکھنا چاہتا ہوں تاکہ دوبارہ نہ ہو۔

A financial counsellor can help you create a budget, manage debts, and negotiate with creditors — all free of charge. I'll arrange an appointment for next week.

بہت شکریہ۔ آج آ کر اچھا کیا۔

Welcome to the migrant settlement support service. You've recently arrived in Australia. We're here to help you settle into the area.

تین ہفتے پہلے خاندان کے ساتھ آئے۔ کہاں سے شروع کروں سمجھ نہیں آ رہی۔ سب بہت مختلف ہے۔

It's perfectly normal to feel overwhelmed. Let's take it step by step. First, I'll help you register for essential services — Medicare, a bank account, a TFN, and school enrolment for the children.

انگریزی بمشکل بول سکتا ہوں۔ کیسے سنبھالوں گا؟

As a permanent resident, you're entitled to five hundred and ten hours of free English classes through AMEP. There are also settlement services that can help with employment, housing, and schooling.

نوکری ڈھونڈنے کی فکر بھی ہے۔ وطن کی اسناد آسٹریلیا میں تسلیم ہیں یا نہیں معلوم نہیں۔

I can refer you to a free skills recognition service. There are also job readiness programs that cover Australian workplace culture, resume writing, and interview practice.

بیوی جذباتی طور پر مشکل میں ہے۔ وطن میں بہت مشکل تجربے سے گزری ہیں۔

I can refer her to a trauma counsellor who speaks your language. It's free and completely confidential. Many new migrants go through similar difficulties, and seeking help is a sign of strength.

بچوں کے دوست بنانے کی بھی فکر ہے۔ زبان نہیں آتی اور ڈر ہے سکول میں الگ تھلگ ہوں۔

Schools have EAL/D support for English learners. There are also multicultural youth groups on weekends where children can meet others from similar backgrounds. Sports clubs are another great way to connect.

بہت شکریہ۔ اتنی مدد کی توقع نہیں تھی۔ امید پیدا ہو رہی ہے۔